Britney Hope
Owings Mills,MD
Summary
Dynamic retail leader with extensive experience at Verizon Wireless, driving sales growth and enhancing customer satisfaction. Proven expertise in store operations and performance analysis, complemented by strong leadership skills. Successfully mentored teams and developed strategies that consistently met revenue targets, fostering a culture of excellence and collaboration.
Overview
17
17
years of professional experience
Work History
Sr Retail Manager
Verizon Wireless
Columbia, MD
10.2015 - Current
- Led cross-functional teams to enhance store performance and customer satisfaction.
- Developed and implemented sales strategies to achieve revenue targets and growth objectives.
- Mentored junior staff, fostering professional development and enhancing team productivity.
- Analyzed market trends and customer feedback to inform product assortment decisions.
Director of Sales
Norstrom
08.2009 - 10.2025
- Collaborated with marketing teams to create promotional campaigns aligned with sales objectives.
- Oversaw budgeting and forecasting processes to ensure financial targets were met consistently.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
Education
No Degree - Business Administration
Ccbc
Baltimore, MDHigh School Diploma -
New Town High School
Owings Mills, MD08.2009
Skills
- Store operations
- Sales management
- Customer service
- Performance analysis
- Leadership development
Timeline
Sr Retail Manager
Verizon Wireless
10.2015 - Current
Director of Sales
Norstrom
08.2009 - 10.2025
No Degree - Business Administration
Ccbc
High School Diploma -
New Town High School