Britney Hopewell

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• This was an in office job until we went telework due to covid, which I then stayed telework until downsizing and relocating to Tennessee.
• Processed legal and confidential records.
• Executed comprehensive research for due diligence projects.
• Directed phone system operations for a workforce exceeding 600.
• Supported legal team in managing litigation cases.
• Supervised front desk activities and coordinated new contract processes.
• Managed phone inquiries and distributed responsibilities based on needs.
• Oversaw Zoom meetings and documented minutes.
• Mastered Luna and facilitated Luna e-meet marketing on Zoom.
• Contributed to marketing efforts to increase client outreach.
• Worked alongside lawyers to execute virtual closings.

• Restructured payroll system to optimize operations.
• Oversaw benefits management in collaboration with ADP.
• Facilitated employee onboarding and offboarding processes.
• Lowered instances of work-related disagreements.
• Developed reporting system for vacation and sick leave tracking.
• QuickBooks reporting for Investment Lending Company
• Handled renewals for business and attorney continuing education licenses.
• Collaborated on specialized tasks with office management.
• Implemented stronger processing and organization/ files
• Maintained/Order standard office supplies and office items needed
• Maximized productivity by organizing and prioritizing calendar tasks.
• Liaison between Lending Company and Partner relationships
• Enhanced adherence to compliance regulations and firm procedures.
• Handled invoice processing to guarantee on-time accounts payable.

• Created invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
• Received calls and ensured messages were accurately conveyed to intended parties.
• Analyzed incoming submissions, and reports to determine their significance and plan their distribution.
• Maintained office duties, such as ordering supplies, maintaining records, database systems and performing basic bookkeeping work.
• Arranged comprehensive travel plans for CEO, covering professional and personal requirements.
• Managed and organized incoming communication, ensuring efficient distribution.
• Managed catering services for luncheons, educational events, and board meetings.
• Provided assisted support to other departments.
• Maintained and scheduled/updated appointment calendars.
• Maintain logs of activities and completed work/projects.
• Arrange conferences, meetings, or travel reservations for office personnel.
• Created conference or event materials, such as flyers or invitations.
• Completed on boarding and off boarding employees
• Maintained accurate documentation for benefits and PTO.
• Cross train on multi operational office
• Effectively handled all events with discretion as well as confidentiality on all sensitive information
• Optimized scheduling to support CEO's time management.
• Maintained operational records in compliance with audit standards for Office Manager.

• Answer telephones, direct/filter calls, and take messages multi
• Maintain inventory and mailing systems using digital or manual methods.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Sorted and filed records of various office activities and transactions.
• Complete work schedules, manage calendars, and arrange appointments.
• Trained staff members in computer applications and procedures.
• Computed various financial amounts such as fees and balances.
• Gathered and organized information for manuals, correspondence, and other management requests.

Coordinated activities related to shipping, receiving, and distribution.

Assisted in preparing quarterly billing reports for numerous independent organizations.

• Applied technology solutions to streamline application-based operations.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Entered and maintained accurate information in databases.
• Recorded information and updated paperwork within organized filing systems.
• Managed visitor and caller interactions, ensuring proper guidance.
• Executed form completion adhering to company standards.
• Arranged appointments and assembled essential paperwork.
• Ensured seamless interaction between lenders, brokers, and borrowers.