Summary
Overview
Work History
Education
Skills
Timeline
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Britney Hunt

Britney Hunt

Danville,Va

Summary

Compassionate Case Manager experienced in high caseload environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

20
20
years of professional experience

Work History

Case Manager

Allianz Global Assistance USA
Richmond, VA
01.2023 - Current
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Participated in regular professional development opportunities to stay current on best practices within our field of case management.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Managed over 50 customer calls per day.
  • Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools

Member Service Specialist

URW Community Federal Credit Union
Danville, VA
01.2015 - 06.2021
  • Perform teller transactions upward of 250 in a day while paying extreme attention to detail, including IRA deposits and withdrawals as well as HELOCs
  • Assisted with marketing events in the community
  • Yearly reviews show constant growth.
  • Collaborated with cross-functional teams to develop new initiatives aimed at improving member experience.
  • Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
  • Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.

Front End Supervisor

Target
Danville, VA
01.2011 - 01.2015
  • Lead team that delivers fast, fun and friendly service to guests, responds quickly to guests’ needs, questions or issues, supervise and train team members to achieve guest service goals.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Managed customer returns and exchanges efficiently, ensuring smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Monitored cash drawers in twenty checkout stations to verify adequate cash supply

Front Desk Clerk

Super8 Motel
Danville, VA
01.2010 - 01.2011
  • Managed over 20 housekeepers
  • Ensured the security of guests'' personal belongings by managing key card access systems properly.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.

Education

Associate of Applied Science in Business Management -

Danville Community College
Danville, VA
12.2014

Standard High School Diploma -

George Washington High School
Danville, VA
06.2003

Skills

  • Health History Documentation
  • Care Coordination
  • Records Management
  • Client Advocacy
  • Performance Tracking

Timeline

Case Manager

Allianz Global Assistance USA
01.2023 - Current

Member Service Specialist

URW Community Federal Credit Union
01.2015 - 06.2021

Front End Supervisor

Target
01.2011 - 01.2015

Front Desk Clerk

Super8 Motel
01.2010 - 01.2011

Associate of Applied Science in Business Management -

Danville Community College

Standard High School Diploma -

George Washington High School

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Britney Hunt