Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britney James

Houston,TX

Summary

Persistent leader, eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication. Educated in understanding business principles, project management and team leadership. Seeking a managerial role within a solid organization, to leverage experience and abilities to supervise team functions.

Overview

15
15
years of professional experience

Work History

Claim Representative

Travelers Insurance
07.2022 - Current
  • Delivers consistent quality service throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, follows-through and meeting commitments to achieve optimal outcome on every file.
  • Coverage Analysis: Reviews and analyzes coverage and applies policy conditions, provisions, exclusions and endorsements for Auto Damage only claims in assigned jurisdictions.
  • Addresses proper application of any deductibles and verifies benefits available and coverage limits that will apply.
  • Investigation/Evaluation: Investigates each claim to obtain relevant facts necessary to determine coverage, causation, extent of liability/establishment of negligence, damages, contribution potential and exposure with respect to the various coverages provided through prompt contact with appropriate parties.
  • Policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, etc.) Takes recorded statements as necessary.
  • Recognizes and requests appropriate inspection types based on the details of the loss and coordinates the appraisal process.
  • Maintains oversight of the repair process and ensures appropriate expense handling.
  • Refers claims beyond authority as appropriate based on exposure and established guidelines.
  • Recognizes and forwards appropriate files to subject matter experts (i.e., Subrogation, SIU, Property, Adverse Subrogation, etc.).
  • Reserving: Establishes timely and maintains appropriate claim and expense reserves.
  • Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner.
  • Negotiation/Resolution: Determines settlement amounts based upon appraisal estimate, negotiates and conveys claim settlements within authority limits to insureds and claimants.
  • As appropriate, writes denial letters, Reservation of Rights and other necessary correspondence to insureds and claimants.
  • Followed up with customers on unresolved issues.
  • Provide support to other parts of Auto Line of Business (e.g., Total Loss, Salvage, etc.) when needed.
  • Reduced fraudulent claims by conducting thorough investigations and verifying information accurately.
  • Implemented client feedback into daily tasks, resulting in a higher level of satisfaction and trust from policyholders.

Founder & CEO

Beauxtiful Skin
08.2020 - Current
    • Built business from the ground up, to provide affordable and luxurious handmade organic skincare products.
    • Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
    • Identified business development challenges and customer concerns for proactive resolution.
    • Oversaw marketing, advertising and new product development.
    • Drove revenue growth by launching new products and services that met customer demands.
    • Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
    • Created and monitored promotional approaches to increase sales and profit levels.
    • Implemented data-driven decision-making processes to improve overall business performance.
    • Formulated and executed strategic initiatives to improve product offerings.
    • Established and maintained strong relationships with customers, vendors and strategic partners.
    • Prepared annual budgets with controls to prevent overages.
    • Delivered services to customer locations within specific timeframes.
    • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.
    • Excellent communication skills, both verbal and written.
    • Self-motivated, with a strong sense of personal responsibility.
    • Drove profitability with thorough financial analysis and strategic decision making.

Unit Clerical Assistant

Texas Children's Hospital- PICU
01.2014 - 06.2022
  • Maintain the accuracy and security of confidential patient health records (HIPPA).
  • Perform various clerical duties relating to the updating and organizing of information on the nursing units.
  • Maintenance tasks relating to medical records, chart order, chart accuracy and chart current data.
  • Answer the telephone in a professional manner; direct calls to appropriate individuals and/or take messages.
  • Appointment Scheduling.
  • Patient Registration.
  • Accurately file charge capture(s) to patient account for services provided by the physician.
  • Stock unit with office and medical supplies weekly; prepare requisitions to maintain established inventories.
  • Fax, scan, email, and photocopy information as needed.
  • Coordinate specific work tasks with other personnel within the unit as well as within other units, and departments in order to ensure the smooth and efficient flow of information.
  • Respond to inquiries relating to the employee's particular area within given time frames and within established policy.
  • Participate in computer training and assume gradually increasing computer-related responsibilities.
  • Time keeping (track clock in and out times, vacation, and sick leave).
  • Assist with schedule balancing for ancillary staff.
  • Float to other units as a resource when needed.
  • Orient new hire ancillary staff to the department.
  • Admit/transfer/discharge (track patient movement throughout the unit, and notify appropriate personnel in a timely manner.
  • Provide exceptional customer service as the first point of contact upon entering the unit.
  • Managed inventory and ordered supplies as needed, reducing costs through diligent monitoring of available resources.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Mentored, trained and supported new staff members in office policies and procedures.

Lead Bank Teller

Wells Fargo
02.2009 - 10.2014
  • Assisted in training new tellers on bank processes and procedures.
  • Provided guidance to other tellers when needed.
  • Maintained customer records, including account information and transaction history.
  • Ensured compliance with all banking regulations and policies.
  • Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
  • Balanced cash drawers daily and maintained accurate records of transactions.
  • Monitored ATM machines for any malfunctions or discrepancies.
  • Resolved customer issues or referred them to the appropriate department for resolution.
  • Performed fraud detection duties by recognizing suspicious activity in customer accounts.
  • Conducted research into customer inquiries regarding account balances, fees, interest rates.
  • Identified opportunities to cross-sell products such as savings accounts or credit cards to customers.
  • Developed relationships with customers by providing exceptional service in a friendly manner.
  • Verified identification of customers before processing transactions or opening new accounts.
  • Input data accurately into the bank's computer system following established guidelines.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Led team of tellers to exceed sales goals through cross-selling products and services.
  • Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
  • Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
  • Maintained friendly and professional customer interactions.

Education

Texas, Louisiana, Arkansas

Auto Adjuster License
08.2022

Associate of Science Degree -

Houston Community College
Houston, TX
2011

High School Diploma -

North Shore Senior High
Houston, TX
2007

Skills

  • Microsoft Office
  • EPIC
  • Time / Project Management
  • Leadership / Team Building
  • Policy / Procedure Enforcement and Development
  • Payment / Order Processing
  • Account / Inventory Management
  • Liability / Coverage Determinations
  • Insurance Terminology/ Claim Processing
  • Settlement / Insurance Verification
  • Complex Problem-Solving
  • Verbal / Written Communication
  • Documentation Research / Review
  • Data Analytics
  • File Management
  • Cash Handling / Budgeting
  • Registration
  • Scheduling / Staff Management
  • Charge Capture
  • Creative Thinking
  • Training / Mentoring
  • Performance Evaluations
  • Key Performance Indicators
  • Customer Service/ Relations
  • Leadership and People Development
  • Strategic Planning
  • Organizational Development / Consulting
  • Financial Administration
  • Operational Oversight
  • Policies and Procedures
  • Business Startup

Timeline

Claim Representative

Travelers Insurance
07.2022 - Current

Founder & CEO

Beauxtiful Skin
08.2020 - Current

Unit Clerical Assistant

Texas Children's Hospital- PICU
01.2014 - 06.2022

Lead Bank Teller

Wells Fargo
02.2009 - 10.2014

Texas, Louisiana, Arkansas

Auto Adjuster License

Associate of Science Degree -

Houston Community College

High School Diploma -

North Shore Senior High

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Britney James