BRITNEY JONES
El Paso
Summary
Experienced customer service professional with a diverse background spanning restaurants, retail, medical offices, and a role with the City of El Paso. Known for being highly social and able to build strong relationships with both coworkers and customers. Skilled in multitasking, time management, and adapting to fast-paced environments. A reliable, self-motivated individual committed to delivering exceptional service and contributing positively to any team. Eager to apply my skills and experience to a position that values dependability and proactive problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Animal Care Attendant
City Of El Paso
02.2024 - Current
- Provide daily care, and feeding for animals in accordance with their specific needs.
- Monitor the health and behavior of animals, reporting any signs of illness or distress to supervisors.
- Ensure the cleanliness of animal enclosures and surrounding areas, maintaining a hygienic and safe environment.
- Support adoption and care procedures by educating potential pet owners on animal behavior and care requirements.
- Communicate effectively with team members and customers, providing information on animal care and facility policies.
Care Advocate
Accolade
09.2023 - 05.2024
- Provided exceptional support in a call center environment by clearly explaining members' benefits, coverage details, copays, deductibles, out-of-pocket costs, and co-insurance.
- Built and maintained strong relationships with members through proactive follow-ups, personalized service, and thorough responses to inquiries, ensuring customer satisfaction.
- Ensured strict adherence to HIPAA regulations, safeguarding member privacy and confidentiality at all times.
- Consistently exceeded service expectations, contributing to high levels of member satisfaction, retention, and loyalty.
Authorization/CMN Coordinator
Sun Country Medical Equipment
12.2022 - 04.2023
- Liaised with patients' primary care providers to obtain updated progress notes, medical necessity documentation, and ensure compliance with insurance requirements.
- Coordinated Durable Medical Equipment (DME) rentals and pick-up services by collaborating with the services department to streamline inventory management and logistics.
Registrar
Border Pain Institute
08.2022 - 10.2022
- Managed incoming calls to assist patients, schedule appointments, and accommodate individual needs and availability.
- Maintained strict adherence to HIPAA regulations and office policies, ensuring patient confidentiality and privacy at all times.
- Collaborated with doctors and team members to provide exceptional, patient-centered care, prioritizing the unique needs of each patient.
- Oversaw the invoicing process for medical records, handling the sending and receiving of invoices while ensuring accurate record-keeping and efficient billing operations.
Authorization Specialist
West Texas Pain Institute
04.2021 - 09.2021
- Conducted proactive patient outreach to inform patients of upcoming authorization expiration dates, ensuring continuity of care and preventing gaps in services.
- Maintained accurate and detailed records, strictly adhering to HIPAA regulations to protect patient information and ensure privacy.
Education
Healthcare Administration
PIMA Medical Institute
04.2021
Skills
- Microsoft Word, PowerPoint, Excel, Outlook
- Written and Oral Communication
- Organization
- Customer Service
- Relationship building
- Attention to detail
- Record keeping
- Multitasking
- Confidentiality
Certification
Healthcare Administration
Timeline
Animal Care Attendant
City Of El Paso
02.2024 - Current
Care Advocate
Accolade
09.2023 - 05.2024
Authorization/CMN Coordinator
Sun Country Medical Equipment
12.2022 - 04.2023
Registrar
Border Pain Institute
08.2022 - 10.2022
Authorization Specialist
West Texas Pain Institute
04.2021 - 09.2021
Healthcare Administration
PIMA Medical Institute
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