Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britney Kelly

Pembroke Pines

Summary

Dynamic team leader with a proven track record at Walmart, excelling in goal setting and quality improvement. Skilled in fostering collaboration and providing constructive feedback, I empowered team members to exceed targets while enhancing customer satisfaction. Committed to maintaining a diverse and inclusive environment, I drive performance through effective conflict resolution and motivation.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Pick Up and Delivery Team Leader

Walmart
06.2020 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.

Sales Associate

Buy Buy Baby
05.2018 - 06.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Recommended complementary purchases to customers, increasing revenue.

Sales Associate

Charlotte Russe
05.2017 - 11.2018
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Apparel Associate

Sears
06.2016 - 05.2017
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Increased customer satisfaction by assisting with clothing selections and providing personalized fashion advice.
  • Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
  • Displayed and organized products in store to help customers locate products easily.

Education

High School Diploma -

McArthur High School
Hollywood, FL
05-2016

Skills

  • Teamwork and collaboration
  • Goal setting
  • Overseeing daily activities
  • Safety
  • Giving constructive feedback
  • Quality improvement

Timeline

Pick Up and Delivery Team Leader

Walmart
06.2020 - Current

Sales Associate

Buy Buy Baby
05.2018 - 06.2020

Sales Associate

Charlotte Russe
05.2017 - 11.2018

Apparel Associate

Sears
06.2016 - 05.2017

High School Diploma -

McArthur High School

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