Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britney Keogh

Moab

Summary

Dynamic and results-driven professional with a strong work ethic and proven problem-solving skills, sharpened at Pure Synergy. Expertise in machine operation and workplace cleanliness, consistently enhancing productivity and ensuring compliance with safety standards. Recognized for resolving issues swiftly, contributing to a positive team environment and achieving production goals.

Overview

9
9
years of professional experience

Work History

Production Worker

Pure Synergy
04.2024 - Current
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.

Server Shift Leader

Trailhead Public House and Eatery
06.2022 - 04.2023
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Consistently met or exceeded sales goals through upselling techniques.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue/
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Shift Manager

Wendys Restaurant
10.2016 - 06.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Optimized shift operations to meet and exceed sales targets without compromising on service quality.

Front Desk Receptionist

Radcliffe Hotel
08.2020 - 06.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Greeted visitors warmly, creating positive first impression of organization.

Education

Grand County High School
Moab

Skills

  • Workplace cleanliness
  • Product packaging
  • Heavy lifting
  • Product assembly
  • Product inspection
  • Machine operation
  • Complex Problem-solving
  • Equipment operation
  • Assembly procedures
  • Lockout and tagout procedures
  • Machine setups
  • Machinery operation
  • OSHA compliance
  • Heavy equipment handling
  • Documentation
  • Cross-training
  • Production line support
  • Deadline compliance
  • Teamwork and communication
  • Good communication
  • Strong work ethic
  • Production line work
  • Production operations
  • Pallet jacks
  • Assembly line operations
  • Safety standards compliance
  • Weights and measurements
  • Production documentation
  • Machine setup and shutdown
  • Parts assembly
  • Equipment assembly

Timeline

Production Worker

Pure Synergy
04.2024 - Current

Server Shift Leader

Trailhead Public House and Eatery
06.2022 - 04.2023

Front Desk Receptionist

Radcliffe Hotel
08.2020 - 06.2021

Shift Manager

Wendys Restaurant
10.2016 - 06.2022

Grand County High School

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Britney Keogh