Summary
Overview
Work History
Education
Skills
Timeline
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Britney Krueger

Washington,OK

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

CSR

Waggonershvac
10.2020 - 08.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Assisted customers with account set-up, enabling smooth transitions into using company''s products or services.

Team Leader Manager

Papa John's
01.2017 - 10.2020
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.

Education

High School Diploma -

Byng High School
Byng Oklahoma
05.2018

Skills

  • Call center experience
  • Customer Service
  • Active Listening
  • Problem-solving abilities
  • Payment Processing
  • Data Entry
  • Scheduling
  • Call Management
  • Appointment Scheduling
  • Follow-up skills

Timeline

CSR

Waggonershvac
10.2020 - 08.2024

Team Leader Manager

Papa John's
01.2017 - 10.2020

High School Diploma -

Byng High School

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Britney Krueger