Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Britney K. Santamaria

Katy

Summary

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Overview

9
9
years of professional experience

Work History

Customer Liaison

Spin Xpress
01.2024 - Current
  • Enhanced customer satisfaction with timely and accurate wire transfers, ensuring adherence to company policies and procedures.
  • Answered and directed phone calls, acting as liaison for customers.
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.

Customer Service Representative

Anthem Inc.
09.2019 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Administrative Assistant

Imperial Point HOA
05.2017 - 05.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Cashier

NRG Stadium
11.2016 - 01.2017


  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Diploma - High School Graduate

Alief Taylor High School
06.2017

Sterile Processing Technician

Fortis College
Houston, TX
01-2026

Skills

  • Efficiency in utilizing dual screens
  • Teamwork
  • Attention to detail
  • Honest/Integrity
  • Work Ethic
  • Ability to use multiline phones
  • Ability to use VPNs/Citrix
  • Excel/ Word
  • Critical thinking
  • Data entry
  • Problem resolution
  • Program trouble shooting

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Liaison

Spin Xpress
01.2024 - Current

Customer Service Representative

Anthem Inc.
09.2019 - 04.2021

Administrative Assistant

Imperial Point HOA
05.2017 - 05.2018

Cashier

NRG Stadium
11.2016 - 01.2017

Diploma - High School Graduate

Alief Taylor High School

Sterile Processing Technician

Fortis College

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