Britney Gann Laird
Dora,AL
Summary
Flexible hard worker ready to learn and contribute to team success. Known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Cosmetologist
Salon L
Dora, AL
01.2014 - Current
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Applied makeup for special occasions such as weddings or proms.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Advised clients on how to maintain their new hairstyles at home.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Trained new staff members on salon policies and procedures.
- Collaborated with other professionals in the beauty industry.
- Engaged with customers by providing friendly conversation during services.
- Promoted additional services or products available in the salon.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Scheduled client appointments.
Operations Manager
BPH
Dora, AL
02.2023 - 02.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records
- Coordinated with other departments including sales, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Enforced company rules for safety and operations.
Substitute Teacher/Lunchroom Assistant
Kelly Services
Dora, AL
01.2022 - 01.2023
- Provided instruction and guidance to students in the absence of a regular teacher.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Encouraged positive behavior among students through effective communication techniques.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Left notes for head teacher about notable students, events and problems.
- Set up lunchroom tables and chairs in preparation for meals.
- Assisted in the preparation of food items such as sandwiches, salads, and other snacks.
- Cleaned kitchen surfaces, equipment, utensils, dishes, and trays.
- Stocked supplies such as condiments, napkins, cups, plates, cutlery.
- Served meals to students and staff according to established procedures.
- Maintained a clean and safe work environment by adhering to safety regulations.
- Ensured proper storage of all food items according to health codes and safety standards.
- Helped with the cleaning of the lunchroom after meal service was completed.
- Operated dishwashers or hand-washed dishes as necessary for daily operations.
- Adhered to all policies regarding student behavior while they are in the lunchroom area.
- Prepared fresh fruits and vegetables for salad bars or side dishes.
- Followed instructions on recipes for preparing various foods.
- Checked expiration dates of products before use.
- Disinfected surfaces regularly throughout the day.
- Assisted with preparation and stocking of food items and condiments.
Administrative Assistant
Stephens Plumbing
Dora, AL
09.2019 - 09.2020
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Cosmetologist
Tangles Hair Design
Sumiton, AL
06.2004 - 06.2014
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Maintained cleanliness of salon equipment and tools.
- Performed haircuts, coloring, highlighting and styling techniques.
- Ensured proper sanitation practices were followed at all times.
- Applied makeup for special occasions such as weddings or proms.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Advised clients on how to maintain their new hairstyles at home.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Trained new staff members on salon policies and procedures.
- Engaged with customers by providing friendly conversation during services.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
Education
Cosmetology - Cosmetology Education
Jasper Beauty Academy
Jasper, AL06-2004
Liberal Arts
Bevill State Community College
Sumiton, AL05-2002
High School Diploma -
Dora High School
Dora, AL05-2000
Skills
- Client Consultations
- Hair Styling
- Hair Coloring And Highlighting
- Beauty Tool Sanitization
- Sanitation Maintenance
- Client Loyalty Building
- Customer Relations
- Business Intelligence
- Goal Attainment
- Employee Motivation
- Policy Enforcement
- Staff Evaluation
- Staff Training
- Policy And Procedure Adherence
- Policies And Procedures Implementation
- Administrative Management Abilities
- Customer Service
- General Management And Administration
- Vendor Engagement
- Quality Assurance And Control
- Customer Engagement
- Staff Management
- New Hire Training
- Work Flow Planning
- Payment Processing
- Billing And Invoicing
- Account Management
- Vendor Relations
- Product Promotion
- Scheduling and calendar management
- Mail Processing
- File Organization
- Workload Management
- Data Entry
References
References available upon request.
Timeline
Operations Manager
BPH
02.2023 - 02.2024
Substitute Teacher/Lunchroom Assistant
Kelly Services
01.2022 - 01.2023
Administrative Assistant
Stephens Plumbing
09.2019 - 09.2020
Cosmetologist
Salon L
01.2014 - Current
Cosmetologist
Tangles Hair Design
06.2004 - 06.2014
Cosmetology - Cosmetology Education
Jasper Beauty Academy
Liberal Arts
Bevill State Community College
High School Diploma -
Dora High School
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