Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britney Lamantia Conover

Johnsburg,NY

Summary

Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement. Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

HealthSource RI
Providence, RI
10.2024 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Updated databases with new and modified customer data.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated system with order specifics and customer details, preferences, and billing information.

Caregiver

Family Members
Johnston, RI
01.2018 - 10.2024
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Supported bathing, dressing and personal care needs.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Provided emotional support to clients during difficult times.
  • Drove clients to doctors' appointments and social outings.
  • Assisted with meal planning to meet nutritional plans.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Certificate - Peer Recovery Specialist

Peer Recovery of Rhode Island
Warwick RI
03-2018

High School Diploma -

Johnston Senior High
Johnston, RI
06-2008

Skills

  • Medication coordination
  • Documentation
  • Compassionate client care
  • At-home care instruction
  • Elderly care
  • Housekeeping
  • Transportation services
  • Patient companionship
  • Meal preparation
  • Patient care and companionship
  • Relationship building
  • Microsoft outlook
  • Call escalation

Timeline

Customer Service Representative

HealthSource RI
10.2024 - Current

Caregiver

Family Members
01.2018 - 10.2024

Certificate - Peer Recovery Specialist

Peer Recovery of Rhode Island

High School Diploma -

Johnston Senior High
Britney Lamantia Conover