Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Britney La’Shaun Henderson

Conway

Summary

Dedicated professional with many years of overseeing a diversified portfolio of residential properties. I have experience in LIHTC, Section 8, and market properties. Easily takes on large-scale management roles while providing meticulous monitoring of building success and safety. Seasoned professional in property, real estate, and community association management with diverse experience in residential and commercial properties. Skilled in tenant relations, lease administration, and budget management to enhance operational efficiency. Possess strong leadership qualities and problem-solving skills to effectively manage teams and resolve conflicts. Successfully increased tenant satisfaction and retention through proactive communication and timely resolution of issues. Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge. Organized Assistant Property Manager with experience in managing residential and commercial properties. Strengths include tenant relations, property maintenance oversight, contract negotiation, and financial management. Have consistently improved operational efficiency and maximized profitability in previous roles.

Overview

9
9
years of professional experience

Work History

Assistant Property Manager

Gorman & Company
Little Rock
01.2024 - 11.2025
  • Conducted tours of vacancies with prospective tenants.
  • Interacted with potential renters during showings providing information about the property features.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.

Leasing Consultant

Direct Placement
Little Rock
11.2021 - 01.2024
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Met with clients to negotiate management and service contracts.
  • Coordinated activities between management staff, vendors, contractors and government agencies as needed.

Leasing Consultant

RichSmith Management
Conway
01.2021 - 08.2021
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Met with clients to negotiate management and service contracts.
  • Prepared and submitted monthly tenant visit logs.
  • Coordinated activities between management staff, vendors, contractors and government agencies as needed.

Assistant Property Manager

North Little Rock Housing Authority
Little Rock
01.2018 - 01.2021
  • Conducted tours of vacancies with prospective tenants.
  • Interacted with potential renters during showings providing information about the property features.
  • Checked rental eligibility by following company's verification process.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.

Assistant Property Manager

Dumas Housing Authority
Dumas
07.2016 - 01.2018
  • Collect rent, assist with inspections, make sure tenants are keeping the property clean and nice
  • Interacted with potential renters during showings providing information about the property features.
  • Checked rental eligibility by following company's verification process.
  • Conducted tours of vacancies with prospective tenants.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Conducted apartment tours for potential tenants and answered questions about property.

Education

Associates - Respiratory Therapy

University of Arkansas-Pulaski Tech
North Little Rock, AR
05.2023

HS Dimploma -

Dumas new tech high school
Dumas
05.2014

Skills

  • Dependable
  • Property management
  • Customer service
  • Tenant relations
  • Lease administration
  • Conflict resolution
  • Punctual
  • Accountability
  • Experience in hospital setting
  • Financial reporting
  • Rent collection
  • Dispute handling
  • Professional demeanor
  • Multitasking
  • Resident retention
  • Affordable housing programs
  • Onsite tours
  • Deposits management
  • Decision-making
  • Critical thinking

Activities

I am extremely passionate about taking care of people. I like to give back by supporting my dream to be in the healthcare field. I have leadership experience by being an Assistant Property Manager and Lead Certified Nursing Assistant. One day, I wish to open my own facility for elderly and/or disabled people.

Timeline

Assistant Property Manager

Gorman & Company
01.2024 - 11.2025

Leasing Consultant

Direct Placement
11.2021 - 01.2024

Leasing Consultant

RichSmith Management
01.2021 - 08.2021

Assistant Property Manager

North Little Rock Housing Authority
01.2018 - 01.2021

Assistant Property Manager

Dumas Housing Authority
07.2016 - 01.2018

Associates - Respiratory Therapy

University of Arkansas-Pulaski Tech

HS Dimploma -

Dumas new tech high school
Britney La’Shaun Henderson