Britney Levy
Plainview,Texas
Summary
Assessed patient history and developed treatment plans aligned with client life goals. Evaluated treatment progress and adjusted treatment plans accordingly. Focused Case Management skilled in delivering caring and compassionate support to address mental health issues. Well-versed in leading both one-on-one and group skills training sessions to improve client well-being and coping skills development.
Overview
9
9
years of professional experience
Work History
Children's Mental Health Caseworker.
Central Plains Center
09.2021 - 03.2024
- Served as a mentor to new caseworkers, providing guidance and support in the development of their clinical skills and knowledge.
- Collaborated closely with psychiatrists and other medical professionals to coordinate medication management for clients when necessary.
- Provided ongoing support to clients'' families, offering education on mental health issues, resources, and coping strategies.
- Enhanced professional development by participating in continuing education opportunities focused on evidence-based practices in mental health care provision.
- Evaluated client progress regularly, adjusting treatment plans as needed to optimize results.
- Improved client outcomes by conducting comprehensive assessments and developing individualized treatment plans.
- Maintained client records to document assessment, treatment plans and progress.
Member Service Representative
Planet Fitness
11.2020 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Child Care Worker, Floater
Creative Child Learning Arts Academy
08.2015 - 08.2020
- Developed healthy relationships with children to provide support and guidance in learning.
- Improved communication skills of children through age-appropriate language activities and interactive play.
- Maintained a safe and nurturing environment by implementing strict safety protocols and supervising children at all times.
- Fostered strong parent relationships with regular updates on child progress, addressing concerns promptly and professionally.
- Provided compassionate care for infants, ensuring their physical, emotional, and cognitive needs were met consistently.
- Assisted children in developing fine motor skills through hands-on activities such as drawing, painting, and crafts.
Sales Representative
Texas Tan
05.2017 - 08.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Cashier
H-E-B Plus
03.2015 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Master of Arts - Counseling
Wayland Baptist University
Plainview, TX05.2023
Bachelor of Science - Psychology
Wayland Baptist University
Plainview, TX05.2020
Skills
- Substance Abuse Knowledge
- Professional boundaries
- Relapse Prevention
- Client Advocacy
- Psychosocial Evaluation
- Suicide Prevention
- Multicultural Competence
- Motivational Interviewing
- Self-care strategies
- Case Management
- Treatment Planning
- Certified in CPR/AED
Timeline
Children's Mental Health Caseworker.
Central Plains Center
09.2021 - 03.2024
Member Service Representative
Planet Fitness
11.2020 - 09.2021
Sales Representative
Texas Tan
05.2017 - 08.2017
Child Care Worker, Floater
Creative Child Learning Arts Academy
08.2015 - 08.2020
Cashier
H-E-B Plus
03.2015 - 09.2015
Master of Arts - Counseling
Wayland Baptist University
Bachelor of Science - Psychology
Wayland Baptist University
Similar Profiles
Matt HurleyMatt Hurley
LIDDA Crisis Intervention Specialist at Central Plains CenterLIDDA Crisis Intervention Specialist at Central Plains Center
SCOTT SCHURWANZSCOTT SCHURWANZ
Inside Fab Sales at Central Plains SteelInside Fab Sales at Central Plains Steel
Matthan MasonMatthan Mason
Intern at Central Plains CementIntern at Central Plains Cement