Summary
Overview
Work History
Education
Skills
Timeline
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Britney Lopez

Inglewood,CA

Summary

High-energy individual ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.

Overview

4
4
years of professional experience

Work History

Shift Lead

Awakening
Inglewood, CA
02.2023 - Current
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Completed store opening and closing procedures and balanced tills.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Delivery Driver/Restaurant Team Member

Pizza Hut
Inglewood, CA
09.2021 - 04.2023
  • Delivered packages to customer doorsteps and business offices.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Fostered positive working relationships with regular customers.

Crew Member

Chipotle
Gardena, CA
07.2019 - 02.2020
  • Placed orders into POS systems and handled cash and credit transactions
  • Maintained knowledge of store menus to advertise promotions and limited-time offers
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Memorized food and drink recipes to prepare orders with speed and accuracy
  • Processed customer refunds and exchanges
  • Completed all store opening and closing procedures
  • Trained new employees regarding company policies and food preparation procedures.
  • Operated cash register to ring up final bill and process various forms of payment.

Training Manager

Amazon Fresh
Inglewood, CA
11.2020 - 08.2021
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Operated point-of-sale (POS) systems and handled cash, performed price checks, applied discounts and coupons and delivered excellent customer service when answering customer questions.
  • Communicated with customers and staff politely and professionally to uphold store standards.

Education

No Degree - Digital Media Arts

California State University - Dominguez Hills
Carson, CA
06.2025

High School Diploma -

Hawthorne High School
Hawthorne, CA
06.2018

Skills

  • Project Management
  • Issue and Conflict Resolution
  • Effective Communicator
  • Cross-Functional Team Management
  • Managing Multiple Tasks
  • Administration and Reporting
  • Decision-Making Skill

Timeline

Shift Lead

Awakening
02.2023 - Current

Delivery Driver/Restaurant Team Member

Pizza Hut
09.2021 - 04.2023

Training Manager

Amazon Fresh
11.2020 - 08.2021

Crew Member

Chipotle
07.2019 - 02.2020

No Degree - Digital Media Arts

California State University - Dominguez Hills

High School Diploma -

Hawthorne High School

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Britney Lopez