Britney Mays
Dyersburg,TN
Summary
I am a motivated, determined, self driven mother of three. Determined to do a good job and advance in any situation or task at hand. Over the years i have managed to successfully complete different things such as achieving my cdl, welding school where i welded anything from transformer tanks at ermco to welding on a barge at arcosa, to operating heavy machinery as well as stand up, sit down and scissor lift lifts, to being a segregation officer at whiteville correctional facility. I am not easily discouraged or do i give up. My greatest attribute is my determination i complete everything i set my mind out to do not only for myself but for the future of my children
Overview
17
17
years of professional experience
Work History
Correctional Officer
Whiteville Correctional Facility
01.2024 - 02.2025
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Team Leader
Fedex Express / Airlport
04.2022 - 01.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Heavy Equipment Operator
Ermco
08.2018 - 03.2022
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Operated machining equipment safely with team of operators.
Team Leader
Sun Products Corporation- Now Henkel
05.2008 - 06.2018
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Education
High School Diploma -
Dyer County High School
Newbern, TN05-2008
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Observation
- Surveillance
- Contraband seizure
- Security procedures
- Stress tolerance
- Relationship building and management
- Facility security
- Crisis management
- Weapons training
- Prisoner transport
- Crisis intervention training
- CCTV monitoring
- Central and pod control
- Booking procedures
- Suicide prevention
- Gang awareness
- Search procedures
- Emergency management
- Mentorship
- Cultural sensitivity
- Evidence preservation
- File and record maintenance
Timeline
Correctional Officer
Whiteville Correctional Facility
01.2024 - 02.2025
Team Leader
Fedex Express / Airlport
04.2022 - 01.2024
Heavy Equipment Operator
Ermco
08.2018 - 03.2022
Team Leader
Sun Products Corporation- Now Henkel
05.2008 - 06.2018
High School Diploma -
Dyer County High School
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