Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Britney McBride

Windermere,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Barista Trainer

Starbucks
08.2022 - Current
  • Provide exceptional customer service to all customers
  • Support fellow partners to ensure all food and beverage orders are made to company standards
  • Manage cash register transactions efficiently while adhering to company policies regarding cash handling procedures
  • Inform customers of new perks and special promotions that are upcoming or already available in the Starbucks mobile app
  • Uplifting fellow partners and giving recognition for accomplishments
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment

Community Director

The Trails at Rockwell | Lindsey Management Co.
06.2019 - 06.2022
  • Earn and maintain trust of co-workers and tenants
  • Responsible for all facets of the leasing process including model tours, pricing, availability, lease terms, amenities, and specifications
  • Submit orders for office and marketing supplies
  • Organize and conduct team meetings with staff
  • Prepare leases, property announcements, and other business correspondence
  • Responsible for handling business transactions
  • Weekly availability report submission to multiple Lindsey properties in the Oklahoma City area and to the corporate office (when needed)
  • Maintain occupancy reports to keep corporate office up-to-date on vacant units and upcoming lease expirations'
  • Daily cleaning of the clubhouse, office, and grounds (when needed)
  • Conduct daily reports to provide Regional Supervisor updates on current vacancy, occupancy and rents collected
  • Audit all new resident files to ensure all information has been collected and transferred to online profile
  • Handle all client and resident complaints in a timely manner and provide solutions to ensure all complaints are resolved in a timely manner to ensure client and resident satisfaction
  • Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
  • Communicate with clients and residents via email in a professional manner and responding to all emails in a timely manner
  • Trained newly hired personnel on best practices and essential knowledge required for their roles.

Assistant Community Manager

The Trails at Rockwell | Lindsey Management Co.
03.2018 - 06.2019
  • Created and maintained friendly, professional atmosphere for prospects, tenants, and co-workers
  • Prepared leases, property announcements, and other business correspondence
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance
  • Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.

Senior Leasing Consultant

The Trails at Rockwell | Lindsey Management Co.
01.2014 - 06.2017
  • Trained junior leasing consultants on company policies, procedures, and best practices to ensure consistent performance across the team
  • Responded to requests and scheduled appointments for property showings
  • Collaborated with property management to address maintenance issues and tenant complaints, enhancing overall resident satisfaction
  • Provided exceptional customer service to both current and prospective residents, fostering a welcoming community atmosphere
  • Managed high volume workload efficiently, prioritizing tasks effectively while consistently meeting deadlines and targets

Education

High School Diploma -

Central High School
Manchester, NH

Skills

  • Administrative Leadership
  • Multitasking and Prioritization
  • Clear Communication
  • Critical Thinking
  • Creative and Adaptable
  • Microsoft Office
  • Yardi Voyager
  • RentCafe
  • RentPayment
  • Staff Scheduling
  • Friendly and outgoing

Accomplishments

  • Boosted unit occupancy from low 90% to +99% within four months of becoming Community Director. This accomplishment, in addition to other improvements, led to my receipt of the only Rising Star Award at Lindsey Management's annual holiday party in December 2019. The award was given "In recognition of and in appreciation for your extraordinary effort and dedication."
  • Maintained +99% occupancy until my departure (32 months).
  • Received Lindsey Management's President's Award in 2020 and 2021, given "In recognition of and in appreciation for your outstanding success in property management."

Timeline

Barista Trainer

Starbucks
08.2022 - Current

Community Director

The Trails at Rockwell | Lindsey Management Co.
06.2019 - 06.2022

Assistant Community Manager

The Trails at Rockwell | Lindsey Management Co.
03.2018 - 06.2019

Senior Leasing Consultant

The Trails at Rockwell | Lindsey Management Co.
01.2014 - 06.2017

High School Diploma -

Central High School

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Britney McBride