Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

BRITNEY MCGAUGHY

Tupelo,MS

Summary

Polite and professional customer service agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Work History

Customer Service Agent

Concentrix
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and chats to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Customer Service Representative

MedAssist
  • Adhere to HIPPA Law
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

On Site Coordinator

ResourceMFG


  • Coordinates recruitment, screening, interviewing, and hiring of individuals for assignment
  • Maintains timekeeping system, payroll and attendance reports, invoicing, productivity reports, field employee orientations and performance evaluations, and exit interviews
  • Attends and participates in internal training programs, makes frequent rounds of the facility to ensure proper operation of equipment
  • Facilitates the initial treatment and reporting of workers' compensation incidents at the site, Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Identified and assessed customers' needs to achieve satisfaction.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Coordinated site investigations, documented issues, and escalated to executive teams.

Education

Associate of Science - Healthcare Administration

Ultimate Medical Academy - Clearwater
Clearwater, FL
03.2020

Skills

  • Microsoft Word
  • Active Listening
  • Problem-Solving Ability
  • Time Management
  • Fast Learner
  • Computer Proficiency
  • Customer Complaint Resolution

Timeline

Customer Service Agent

Concentrix

Customer Service Representative

MedAssist

On Site Coordinator

ResourceMFG

Associate of Science - Healthcare Administration

Ultimate Medical Academy - Clearwater

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BRITNEY MCGAUGHY