Britney McGee

• Due to unforeseen circumstances in my personal life, I was not at the front desk from October 2023 to April 2024.
• I served as a versatile team member by addressing operational challenges and completing cross-departmental assignments.
• Ensured efficient handling of responsibilities as required by situational priorities.
• Handled diverse responsibilities as they arose.

Life Enrichment:

• Completed annual life enrichment assessment on all residents who were not considered independent upon move-in, or condition change.
• Managed detailed records of community member birthdays, Veterans/Spouses, new arrivals and resident bereavements.
• Supported team by covering missing life enrichment personnel.

Environmental Services:

• Evaluated apartments for maintenance requirements prior to new tenant move-ins.
• Designed and implemented a revamped parking signage system for enhanced clarity.
• Supported EVS Manager in maintaining a neat office and systematic file organization.
• Partnered with the EVS manager to innovate methods for monitoring the return of access items from departing staff and tenants.
• Designed custom garage spot signs optimized for ease of identification.
• Supported EVS Manager during installation of mounts for garage signage.
• Collaborated with EVS Manager to update garage spot tracking sheet.
• Designed a form to gather vehicle and contact details for individuals parking at the facility.
• Implemented an organized reorder template, enhancing inventory control in the EVS department.

Marketing:

• Assembled detailed packets for sales, reservations, and leases.
• Ensured consistent availability by creating additional packets as inventory decreased.
• Updated outdated materials and ensured sufficient copies of packet materials were prepared for ongoing needs.
• Created welcome folders for new residents.

HR/Admin and Front Desk:

• Updated and reorganized all files and cabinets to enhance the efficiency of front desk management.
• Established comprehensive operational guidelines enhancing the structure and efficiency of front desk functions.
• Delegated front desk responsibilities across the team for balanced workloads.
• Managed the roll-out of procedural changes, and maintained oversight of the progress of new procedures. This was done under the supervisor's supervision and constant check-ins.
• Managed the building's directories efficiently, ensuring updates were accurate by tracking monthly changes diligently, and executing necessary adjustments.
• Coordinated monthly directory updates delivery for management and nursing staff promptly.
• Monitored open shifts monthly and ensured all gaps were covered through proactive scheduling. efforts
• Collaborated with the rest of the team to address schedule gaps and formulated backup plans for uncovered shifts through teamwork.
• Coordinated with supervisors to strategize solutions for unfilled shifts.
• Handled coordination and execution of all front desk duties during periods without supervision.
• Facilitated contract preparations by printing annual contracts and coordinating meetings with residents and their families, ensuring clarity on terms prior to signature. All signed contracts were given to the Executive Director for her to review and sign.

• Welcomed visitors and residents upon building entry.
• Sorted packages effectively to ensure proper workflow.
• Led revamp of front desk processes during a leadership transition.
• Provided directional support to both visitors and residents on-site.
• Provided answers to all queries accurately.
• Updated memory care mailboxes as needed.
• Sorted mail and put in appropriate boxes.
• Processed faxed documents, ensuring timely handling.
• Handled incoming calls and directed them to the appropriate department.
• Managed non-urgent issues efficiently, ensuring smooth operations. By providing weekend light maintenance support, without the need for on-call. In a situation that required more attention, I would inform the management staff right away.

• Administered prescribed medications.
• Delivered personal care services including dressing, grooming, and bathing.
• Notified team of urgent updates impacting patient care.
• Maintained accurate laundry schedule for residents.
• Improved patient outlook and daily living through compassionate care.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Mentored new resident assistants during their training period.
• Maintained accurate records of incidents that occurred in the residence hall.

• Assisted with daily personal care routines including bathing, grooming, and dressing.
• Administered prescribed drugs.
• Communicated necessary information to families during visits.
• Documented and relayed urgent concerns to the nursing team.
• Coordinated engagement initiatives catering to resident interests.
• Coordinated and prepared meal ingredients adhering to the menu.
• Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.

• Ensured timely transport of individuals to their designated stores and appointment locations.
• Executed diverse tasks as needed.
• Performed routine cleaning tasks to ensure organized spaces.
• Provided support in personal care tasks including dressing, grooming, and scheduled shower assistance.
• Assisted clients in completing household tasks as needed.
• Ensured consistent companionship.