Britney McKay
Greenacres,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Global Response (remote)
03.2022 - 03.2024
- Interacted with customers via Zendesk email ticketing system to address inquiries and issues related to the Lose It! App
- Collaborated closely with Customer Care team members to efficiently resolve customer concerns and questions
- Handled customer support requests encompassing various aspects of the Lose It! App, including app features/usage, account management, product subscriptions, purchasing/refunds, and escalation of cases beyond immediate purview
- Demonstrated proficiency in sending at least ten emails per hour, prioritizing fully addressing customer inquiries in the initial response.
Customer Service Team Lead
SITEL (hybrid)
06.2019 - 02.2022
- Utilized Zendesk email ticketing system to interact with customers and resolve inquiries related to NutriTech products and services
- Worked collaboratively with Customer Care team members to ensure timely resolution of customer issues and questions
- Addressed customer support requests regarding product features/usage, account management, order processing, and refund inquiries
- Consistently sent at least ten emails per hour, focusing on delivering comprehensive responses to customer inquiries in the first reply.
Customer Service Representative
IQOR
04.2017 - 05.2019
- Engaged with customers through Zendesk email ticketing system to provide technical support and troubleshooting assistance
- Cooperated with fellow team members within the Customer Care department to effectively resolve customer concerns and inquiries
- Handled customer support requests pertaining to software and hardware issues, network connectivity, and system configurations
- Maintained a high email throughput, sending at least ten emails per hour, while ensuring thorough resolution of customer issues in initial replies.
Education
Associates - computer science
Alabama State University
Montgomery, ALSkills
- Excellent communication skills
- Strong problem-solving abilities
- Proficient in call handling and documentation
- Empathetic customer service approach
- Team player with a focus on achieving goals
- Strong administrative/technical skills
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Experienced in CRM tools (Salesforce)
- Skilled in IM/video conferencing (Slack/Zoom)
- Call center experience
- Customer Relations
- Data Entry
References
Available upon request
Timeline
Customer Service Specialist
Global Response (remote)
03.2022 - 03.2024
Customer Service Team Lead
SITEL (hybrid)
06.2019 - 02.2022
Customer Service Representative
IQOR
04.2017 - 05.2019
Associates - computer science
Alabama State University
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