Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Britney Mendoza

Ocala,Florida

Summary

Highly motivated and detail-oriented Administrative Assistant with over 3 years of experience in dynamic office environments. Known for strong work ethic, adaptability, and exceptional interpersonal skills. Adept at handling a wide range of tasks including customer service, appointment scheduling, insurance verification, and prescription management. Proven ability to work effectively with minimal supervision, quickly master new skills, and manage multiple responsibilities. Committed to delivering a positive and memorable experience to every customer and enhancing operational efficiency through effective multitasking and time management.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

World Dental
Ocala, FL
12.2022 - 05.2024
  • Maintained a smooth office flow by accurately managing patient check-ins and check-outs.
  • Oversaw daily scheduling and ensured timely confirmation of appointments.
  • Managed payment processing and addressed billing inquiries.
  • Verified coverage and benefits by contacting patients' insurance companies.
  • Assisted patients who spoke only Spanish by translating for them.
  • Checked and managed office emails and mail.
  • Enhanced data management by electronically scanning and storing paper documents.
  • Facilitated timely medication procurement by promptly submitting prescription requests to pharmacies.
  • Maintained strong patient relationships by consistently following up to address concerns and ensure their satisfaction.
  • Managed and maintained office supplies inventory.
  • Delivered a highly satisfactory experience to patients through telephone communication.
  • Managed end-of-day office closing procedures.
  • Assisted with coordination of events including booking venues, catering services.
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.

Administrative Assistant

Premier Pediatrics
Ocala, FL
05.2022 - 11.2023
  • Provided essential administrative support to the pediatric team, enhancing overall office efficiency.
  • Ensured seamless patient experience with prompt handling of check-in and check-out procedures.
  • Scheduled appointments and ensured accurate maintenance of patient records.
  • Verified patient benefits and coverage by collaborating with insurance companies.
  • Managed prescription requests to ensure prompt fulfillment from pharmacies.
  • Contributed to administrative duties involving filing and record keeping.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Assisted with administrative tasks such as data entry into company databases.

Cashier

Victoria Secret
Ocala, FL
11.2020 - 04.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Education

High School Diploma -

Catalina Morales De Flores
Moca, PR
06-2020

Skills

  • Customer Service
  • Administrative Management
  • Bilingual
  • Organizational Skills
  • Technical Proficiency
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Adaptability
  • Communication Skills
  • Quality Assurance

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Administrative Assistant

World Dental
12.2022 - 05.2024

Administrative Assistant

Premier Pediatrics
05.2022 - 11.2023

Cashier

Victoria Secret
11.2020 - 04.2022

High School Diploma -

Catalina Morales De Flores

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Britney Mendoza