Britney Michel
Sheboygan,WI
Summary
Proactive Animal Caretaker, Bookkeeper, and Customer Service Representative with extensive experience in animal wellness, financial management, and client relations. Skilled in maintaining clean, safe, healthy animal environments, QuickBooks, SAP, cash application, and financial reporting. Bringing a strong commitment to enhancing animal care and financial accuracy while fostering positive customer interactions.
Overview
15
15
years of professional experience
Work History
Animal Caretaker
Britney's Barking Lot
08.2022 - Current
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Kept animals clean and free of contaminants to promote optimal health.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal behavior closely, identifying signs of stress or illness
- Developed enrichment activities for animals, enhancing their mental and physical well-being.
- Fostered safe environment, closely monitoring animal behavior to prevent aggression and injuries.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Followed pet care instructions for dietary needs and medication regimens.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Performed basic wound care/first aid
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Bookkeeper
Mount N Screenery
04.2023 - 08.2024
- Managed accounts payable and receivable activities
- Maintained and processed all electronic deposits
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Generated detailed financial reports for management review, facilitating informed decision making.
- Assisted with cost reduction by identifying unnecessary expenses through detailed financial analysis.
- Supported strategic business growth by analyzing financial trends and providing insights.
- Increased transparency in financial reporting, updated stakeholders with regular budget forecasts.
- Streamlined accounts payable and receivable management, improving relationships with vendors and customers.
- Facilitated better cash management, closely monitored cash flow statements.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Improved financial accuracy by meticulously recording all transactions in accounting software.
Customer Service Representative, Retail Deductions
Kohler Company
01.2010 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Upheld high standards of professionalism by adhering to established accounting policies, procedures, and ethical guidelines throughout daily tasks.
- Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
- Improved financial accuracy by thoroughly reconciling accounts and identifying discrepancies on a monthly basis.
- Expedited financial close process with diligent preparation of supporting documentation for month-end reconciliations.
- Served as a reliable point of contact for external auditors, providing necessary documentation and answering inquiries related to accounts receivable/payable activities.
- Enhanced cash flow by efficiently managing accounts receivable and ensuring prompt payment from customers.
- Ensured accurate financial reporting through regular reviews of account classifications and proper allocation of expenses.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
High School Diploma -
Lutheran High School
Sheboygan, WISkills
- Financial records and reporting
- SAP Knowledge
- Cash application
- Payment Coordination
- Customer Relations
- Generally Accepted Accounting Principles
- Accounts Receivable
- Process Improvements
- Quickbooks
Timeline
Bookkeeper
Mount N Screenery
04.2023 - 08.2024
Animal Caretaker
Britney's Barking Lot
08.2022 - Current
Customer Service Representative, Retail Deductions
Kohler Company
01.2010 - 08.2022
High School Diploma -
Lutheran High School
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