Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britney Miles

Baton Rouge,LA

Summary

Dynamic and results-driven professional with experience at FedEx, excelling in package handling and customer service. Proven ability to enhance efficiency through effective sorting and organization, while maintaining a safe work environment. Strong problem-solving skills and a commitment to teamwork ensure high-quality service and customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Package Handler

FedEx
04.2025 - 08.2025
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Server / Cashiers

Chili's Bar and Grill
09.2017 - 08.2019
  • .
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.

Sandwich Artist

Subway
2016 - 08.2017
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Maintained clean and sanitary work station, contributing to hygienic dining environment.
  • Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
  • Operated cash register and handled transactions accurately, ensuring smooth checkout process.
  • Customized orders to accommodate special requests, enhancing customer loyalty.
  • Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.

Customer Service Representative

FedEx Ground
11.2015 - 08.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and backed up other customer service managers.

Education

Computer And Information Systems

Broadmoor High School
Baton Rouge, LA
05.2014

Skills

  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Package unloading
  • Packaging
  • Adaptable to change
  • Loading and unloading
  • Workplace cleanliness
  • Sorting packages
  • Label reading
  • Truck loading
  • Shipping and receiving
  • Order picking and processing
  • Pallet jack operation
  • Package pickup and delivery
  • Forklift operation
  • Pallet building
  • Package loading
  • Problem-solving
  • Lifting and sorting
  • Labeling and boxing
  • Wrapping and boxing

Timeline

Package Handler

FedEx
04.2025 - 08.2025

Server / Cashiers

Chili's Bar and Grill
09.2017 - 08.2019

Customer Service Representative

FedEx Ground
11.2015 - 08.2017

Sandwich Artist

Subway
2016 - 08.2017

Computer And Information Systems

Broadmoor High School

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Britney Miles