Britney Moore
Mogadore,Ohio
Summary
Detail-oriented Assistant Manager offers more than 10 years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Loris Gifts - Akron General
Akron , OH
01.2020 - Current
- Provided exceptional customer service.
- Developed key customer relationships to increase sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Maintained accurate records of all sales and prospecting activities.
- Identified opportunities for cross-selling additional products and services.
- Managed inventory levels by ordering sufficient stock for each account.
- Adhered to established policies and procedures when handling customer accounts.
- Recommended changes in products and services based on customer feedback.
Customer Service Representative
Sterling Silver
Akron
01.2017 - 01.2018
- Assisted customers in managing delinquent accounts
- Collaborated in creating customized payment solutions for customers resulting in improved credit scores.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Store Manager
Taco bell and Long John Silver
Cuyahoga Falls, Ohio
01.2009 - 01.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH05-2011
Skills
- Product and service knowledge
- Operations Management
- Employee Scheduling
- Sales monitoring
- Retail Operations Management
- Staff Training and Development
- Customer Relations
- Promotional planning
Timeline
Assistant Manager
Loris Gifts - Akron General
01.2020 - Current
Customer Service Representative
Sterling Silver
01.2017 - 01.2018
Store Manager
Taco bell and Long John Silver
01.2009 - 01.2014
High School Diploma -
Cuyahoga Falls High School
Similar Profiles
Gianna PalazzoGianna Palazzo
Student Nurse Technician at Akron GeneralStudent Nurse Technician at Akron General
Angelica GuillenAngelica Guillen
Sales Associate at Loris' GiftsSales Associate at Loris' Gifts
Daniel H Buck JrDaniel H Buck Jr
Student Nurse Technician at Akron GeneralStudent Nurse Technician at Akron General