Britney Mullins
Alexandria,VA
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Operations. Sufficient multicultural awareness and adaptability.
Overview
9
9
years of professional experience
Work History
Director of Operations
Augustine Roofing LLC
01.2024 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
Executive Assistant
Augustine Roofing LLC
01.2023 - 01.2024
- Managed 10 executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened 20-30 calls and 50-75 emails and responded accordingly to support executive correspondence.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
Assistant Teacher
Little Ambassadors Academy
02.2022 - 09.2022
- Assisted lead teachers in day to day scheduling for early learners-kindergarten
- Curated dozens of concepts to meet curriculum objectives and collaborated with staff for child management
- Managed a classroom of over 15 children assisting in objectives and daily social skills.
Key Holder
Lemon Shark Poke
09.2021 - 02.2022
- Handled transactions through the POS system
- Kept a clean and proper environment in the store for orders and deliveries
- Stocked and restocked inventory while handling cash drawers at the end of shifts.
Quality Assurance Auditor
T.E.A.M
01.2020 - 01.2022
- Assisted Regional Rehabilitation Coordinators with self-audit and inspection processes
- Managed documentation control development through quality systems (PIMZY)
- Identified defects and improved department performances
- Supporting the company through quality and operational production goals.
Customer Service Representative
DSW Inc.
05.2019 - 08.2019
- Greeted Customers Upon arrival while maintaining a clean store
- Maintained the check out area and POS system for payment collections
- Restocked products and handled deliveries and shipments.
Administrative Assistant
TPW Consultants
06.2015 - 07.2017
- Filed and organized client spreadsheets
- Managing schedules and communications between executives
- Prioritizing emails, phone calls, itineraries and payroll arrangements.
Education
Xavier University of Louisiana
02.2022
Skills
- Project Management
- Quality Assurance
- Budget Control
- Phone Etiquette
- Switchboard
- Schedule & calendar planning
- Advanced MS Office Suite
Timeline
Director of Operations
Augustine Roofing LLC
01.2024 - Current
Executive Assistant
Augustine Roofing LLC
01.2023 - 01.2024
Assistant Teacher
Little Ambassadors Academy
02.2022 - 09.2022
Key Holder
Lemon Shark Poke
09.2021 - 02.2022
Quality Assurance Auditor
T.E.A.M
01.2020 - 01.2022
Customer Service Representative
DSW Inc.
05.2019 - 08.2019
Administrative Assistant
TPW Consultants
06.2015 - 07.2017
Xavier University of Louisiana
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