Britney Ndiforngu
Rockwall
Summary
Detail-oriented professional with strong customer service skills. Experienced in managing front desk operations and ensuring seamless patient interactions. Committed to enhancing team collaboration and maintaining a welcoming environment.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Elite Vision Center
04.2025 - Current
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and concerns with professionalism.
- Coordinated communication between patients and healthcare providers to streamline service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for efficient data retrieval.
- Trained new reception staff on office procedures and customer service protocols to enhance team efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased guest retention by maintaining a welcoming and organized reception area.
Crew Member
Chicken Express
07.2022 - 08.2023
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment and maintained food safety standards.
- Prepared menu items efficiently while ensuring product quality.
- Assisted in training new team members on operational procedures.
- Maintained cleanliness of work areas, adhering to health regulations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Home Health
Direct Home Health Service Inc.
05.2021 - 08.2021
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Rowlett Hight School
4700 President George Bush Hwy, Rowlett, TX 75088 05-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Team collaboration
- Appointment scheduling
Timeline
Front Desk Receptionist
Elite Vision Center
04.2025 - Current
Crew Member
Chicken Express
07.2022 - 08.2023
Home Health
Direct Home Health Service Inc.
05.2021 - 08.2021
High School Diploma -
Rowlett Hight School