Britney Neal
Los Angeles,CA
Summary
Dedicated Unit Secretary/Nurse assistant with years of experience in collaborating with nurses and physicians to facilitate seamless healthcare operations. Strong knowledge of patient records management and excellent work ethic. Eager to contribute value to your team.
Overview
16
16
years of professional experience
Work History
ACCP
Ronald Regan UCLA Medical Center
Westwood
02.2020 - Current
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Compiled reports on daily activities for review by supervisor.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
Unit Secretary
Torrance Memorial Medical Center
Torrance, California
01.2019 - 02.2020
- Greeted visitors and patients in a courteous and friendly manner.
- Managed incoming calls and directed callers to appropriate departments
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
- Executed administrative duties to facilitate unit tasks and meet team goals
- Provided information for patient admissions and discharges to foster timely processing
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
Certified Nursing Assistant
Kaiser Permanente
10.2015 - 08.2017
- Provided timely support during both emergency and routine paging scenarios to assess requirements and provide assistance
- Reported changes in patient condition to registered nurse or physician.
- Facilitated patients in efficiently addressing their daily bathing, grooming, and personal hygiene necessities.
- Supported clients' mobility and rehabilitation goals through the implementation of tailored exercise regimens.
- Obtained detailed client medical history encompassing medication data, symptoms, and allergies.
- Gathered dietary information, provided feeding assistance, and tracked intake to support patients' nutritional goals and overall well-being.
- Maintained cleanliness and prepared rooms for patients, utilizing aseptic techniques to prevent infections and cross-contamination
Certified nursing assistant
Sunnyside Nursing Center
01.2015 - 10.2015
- Monitored patient vitals including temperature, blood pressure, and blood sugar to track symptoms and communicate updates with nursing staff
- Performed room cleaning and preparation duties to maintain a sterile environment for patients, adhering to strict infection prevention protocols
- Facilitated activities for personal hygiene management, feeding and ambulation
Certified nursing assistant
HCR Manor Care
02.2014 - 09.2014
- Collected extensive client medical history which included information on medications, symptoms, and allergies
- Efficiently transferred patients between rooms, appointments, and testing locations
- Provided support for ambulation and physical therapy through the implementation of planned exercise routines.
- Provided prompt response to call lights, enhancing patient experience and ensuring comfort and safety
Certified nursing assistant
View Heights Convalescent Hospital
08.2013 - 01.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
Volunteer
Cedar Sinai
06.2008 - 09.2008
- Assisted with various tasks in the gift shop
- Assisted guests, answered phone calls, and facilitated gift orders and delivery.
Education
Medical Billing & Coding -
American Career College
Long Beach, CA06-2017
Certified Nursing Assistant Certificate -
West Los Angeles College
Los Angeles, CA06-2013
Skills
- First Aid/CPR
- Basic Life Support
- Microsoft Word
- Friendly, Positive Attitude
- Organizational skills
- Medical terminology knowledge
- Patient Relations
- Organizational skills
Languages
English, Conversational
Timeline
ACCP
Ronald Regan UCLA Medical Center
02.2020 - Current
Unit Secretary
Torrance Memorial Medical Center
01.2019 - 02.2020
Certified Nursing Assistant
Kaiser Permanente
10.2015 - 08.2017
Certified nursing assistant
Sunnyside Nursing Center
01.2015 - 10.2015
Certified nursing assistant
HCR Manor Care
02.2014 - 09.2014
Certified nursing assistant
View Heights Convalescent Hospital
08.2013 - 01.2014
Volunteer
Cedar Sinai
06.2008 - 09.2008
Medical Billing & Coding -
American Career College
Certified Nursing Assistant Certificate -
West Los Angeles College
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