Summary
Overview
Work History
Education
Skills
Skillshighlights
References
Timeline
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Britney Neeley

Britney Neeley

Port St. Lucie,FL

Summary

Dedicated and results-oriented professional with a diverse background in customer service, hospitality, and sales. Demonstrated expertise in orchestrating seamless operations and fostering enduring relationships with clients and stakeholders. Proven track record of delivering unparalleled customer service and exceeding expectations across various industries. Adept at managing complex schedules, optimizing resources, and ensuring compliance with regulations. Skilled in proactive problem-solving, financial transparency, and team leadership. Ready to leverage extensive experience and versatile skill set to drive success in a dynamic professional environment.

Overview

13
13
years of professional experience

Work History

Call Center Representative

American Express
01.2022 - 08.2024
  • Provide exceptional customer service and travel expertise to clients seeking personalized travel experiences, including booking flights, hotels, rental cars, and activities, tailored to their preferences and budget
  • Utilize industry knowledge and resources to offer valuable recommendations and solutions, ensuring smooth travel arrangements and addressing any issues or concerns promptly to enhance customer satisfaction and loyalty
  • Demonstrate proficiency in using booking systems and technology platforms to efficiently manage reservations, coordinate itineraries, and process payments, while adhering to company policies and procedures
  • Collaborate effectively with colleagues and stakeholders to stay updated on travel trends, promotions, and regulatory changes, contributing to a dynamic and supportive team environment focused on delivering superior travel solutions.
  • Be a customer champion, committed to creating magical customer experiences in line with our service standards.
  • Pro at handling inbound calls within a queue, ensuring consistent customer outcomes.

Executive Assistant

Brookfield International
10.2019 - 03.2020
  • Engaged in close collaboration with the travel management teams of partner companies, actively participating in the facilitation of seamless adjustments and updates within corporate accounts to ensure operational fluidity and client satisfaction
  • Orchestrated the intricate process of hotel bookings and financial transactions across a diverse array of business units and stakeholders, meticulously overseeing each detail to guarantee precision and fiscal responsibility
  • Distinguished by an unwavering commitment to delivering unparalleled customer service, consistently surpassing expectations and fostering enduring relationships with clients and stakeholders alike
  • Held a pivotal role as the primary point of contact for addressing inquiries and resolving issues related to scheduled trips and travel-related matters, drawing upon comprehensive expertise and problem-solving acumen to ensure swift resolution
  • Demonstrated exceptional proficiency in managing the complex schedules of executive leadership, adeptly balancing competing priorities and optimizing travel expenses to achieve maximum cost efficiency
  • Spearheaded the implementation of an efficient expense reporting system, methodically compiling receipts and diligently tracking reimbursement statuses to uphold financial transparency and compliance standards.

Customer Service Team Lead

G5ive Miami
08.2016 - 08.2019
  • Adhered rigorously to safety protocols pertaining to alcohol service, meticulously ensuring patron safety and facilitating access to a curated selection of ride services for guests requiring assistance due to intoxication
  • Upheld stringent standards of cleanliness, sanitation, and regulatory compliance to maintain a hygienic and fully compliant facility, in strict adherence to health codes and licensing regulations
  • Provided exemplary customer service to every guest, exemplifying courtesy, efficiency, and professionalism in all interactions to ensure a memorable and satisfying experience
  • Proficiently managed cash register operations, including the meticulous closure of registers and the preparation of comprehensive cashier reports to uphold financial accountability
  • Demonstrated a deep understanding of beverage offerings and promotional initiatives, enriching guest experiences through informed recommendations and engaging descriptions of specials
  • Conducted thorough age verification procedures for bar patrons, meticulously ensuring compliance with legal regulations while enthusiastically showcasing enticing food and beverage specials to enhance guest satisfaction.

Guest Service Associate

Atlantis Resort
11.2011 - 04.2017
  • Represented a commitment to exceptional customer service by promptly addressing customer inquiries via telephone, while also undertaking the responsibility of mentoring new sales associates, thereby cultivating a cohesive and positive work environment within the store
  • Actively engaged customers by proactively informing them about upcoming sales events and promotional offers, demonstrating courteous and efficient assistance both in face-to-face interactions and over the phone to fulfill their needs effectively
  • Demonstrated proficiency in managing a substantial workload, handling an average of approximately 100 daily calls with finesse, and skillfully navigating customer inquiries, troubleshooting problems, & furnishing comprehensive product information to elevate overall satisfaction levels
  • Exhibited versatility by suggesting suitable alternative products in instances of inventory shortages, and adeptly facilitated seamless communication between the billing department and clientele, swiftly resolving any issues or discrepancies that arose
  • Showcased exemplary interpersonal skills by promptly greeting customers upon entry and discerning their requirements accurately to provide timely and tailored assistance
  • Upheld a standard of excellence in customer service by attentively addressing customer concerns, displaying genuine empathy, and resolving issues promptly to ensure a consistently positive experience for patrons
  • Maintained meticulous oversight of cash handling procedures across multiple checkout stations, ensuring the availability of adequate cash supplies and processing cash and credit payments swiftly and accurately to streamline transactions
  • Cultivated enduring customer relationships by offering personalized advice on purchases and promotional opportunities, thereby contributing significantly to the establishment of long-term customer loyalty and overall satisfaction metrics.

Education

Associate of Arts - Business

Broward College
Hollywood, FL
01.2022

Skills

  • Customer Relationship Management: Building and maintaining strong, long-lasting customer relationships, including developing trusted advisor relationships with key accounts, stakeholders, and executive sponsors
  • Strategic Sales Planning: Developing and implementing strategic sales plans to achieve company goals, which involves identifying and growing opportunities within territories and collaborating with sales teams to ensure growth attainment
  • Project/Program Management: Planning and implementing projects/programs, including defining project scope, goals, and deliverables, allocating resources, tracking deliverables, leading quality assurance, monitoring progress, and presenting reports to stakeholders
  • Solution Delivery Management: Ensuring the timely and successful delivery of solutions according to customer needs and objectives, which involves collaborating with teams to meet customer requirements effectively
  • Sales and Financial Reporting: Presenting sales, revenue, and expenses reports, along with realistic forecasts, to the management team, providing valuable insights for decision-making and resource allocation

Skillshighlights

  • Customer Relationships
  • Key Accounts Management
  • Sales Planning
  • Territory Growth
  • Revenue Forecasting
  • Expense Management
  • Project Management
  • Resource Allocation
  • Schedule Creation
  • Team Leadership
  • Quality Assurance
  • Progress Monitoring
  • Problem Solving
  • Stakeholder Reporting
  • Solution Implementation
  • Leisure Market
  • Sales Collaboration
  • Team Support
  • Deliverable Tracking
  • Strategic Sales
  • Project Delivery

References

Available upon request.

Timeline

Call Center Representative

American Express
01.2022 - 08.2024

Executive Assistant

Brookfield International
10.2019 - 03.2020

Customer Service Team Lead

G5ive Miami
08.2016 - 08.2019

Guest Service Associate

Atlantis Resort
11.2011 - 04.2017

Associate of Arts - Business

Broward College

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Britney Neeley