Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britney Ngugi

Summary

Empathetic Care Worker with a sensitive approach to cultivating a trusting, stimulating, and varied lifestyle for residents. Offers enhanced care with a flexible learning approach for patients—experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

7
7
years of professional experience

Work History

Caregiver

Melody Comfort AFH
12.2023 - 01.2024
  • Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
  • Assists residents with medication as defined in medication procedure; assists or supervises residents who self-administer medication Maintains a clean, safe, and orderly environment for the residents; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.

Assistant teacher

British Private Prep School
06.2019 - 12.2022
  • Helping as an assistant teacher with little kids among all ages from 18 months to Grade School
  • I went on field trips, splash pads, and playground, and classrooms with them.
  • Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
  • Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.

Togo/Server

Olive Garden
01.2020 - 12.2021
  • As a server/Togo I would take orders, answer questions about the menu and food, sell the restaurant's food and drinks, take payment, communicate orders with the kitchen staff, seat customers, and help with customer service and cleaning.

Testing site specialist

Curative
11.2020 - 07.2021
  • Comply with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents Checking in people with registered testing appointments, distributing tests through the kiosk, and guiding people through self-administered tests.

Caregiver/Sitter

My Companion
05.2019 - 08.2019
  • Helping as a caregiver/sitter with patients using the restroom or meal prep/feeding or even light housekeeping customers.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.

Cashier

Kroger
11.2018 - 03.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Team Service

Main Event
06.2017 - 08.2017
  • Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
  • Prepared food items consistently according to quality standards, ensuring customer satisfaction with each order.
  • Consistently followed safety protocols during food preparation and handling, minimizing potential hazards in the workplace.
  • Enhanced teamwork and communication among colleagues through regular collaboration and support.
  • Assisted in training new team members, ensuring adherence to company standards and policies.
  • Streamlined processes for order accuracy, resulting in reduced wait times and increased customer satisfaction.

Sales associate

Pacsun
11.2016 - 06.2017
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Crewmember

Raising Canes
10.2016 - 11.2016
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Education

Nursing Student -

Prairie View A&M University
Prairie View, TX
05.2024

High School Diploma -

Mayde Creek HS
Katy, TX
05.2018

Skills

  • Problem Solving
  • Adaptability
  • Facilitates teamwork by anticipating needs
  • Collaboration with all team members
  • Critical thinking
  • Positive Work Ethic
  • Time Management
  • Critical Thinking
  • Self-Confidence
  • Initiates contributions towards improvement
  • Meal Preparation
  • Patient Companionship

Timeline

Caregiver

Melody Comfort AFH
12.2023 - 01.2024

Testing site specialist

Curative
11.2020 - 07.2021

Togo/Server

Olive Garden
01.2020 - 12.2021

Assistant teacher

British Private Prep School
06.2019 - 12.2022

Caregiver/Sitter

My Companion
05.2019 - 08.2019

Cashier

Kroger
11.2018 - 03.2019

Team Service

Main Event
06.2017 - 08.2017

Sales associate

Pacsun
11.2016 - 06.2017

Crewmember

Raising Canes
10.2016 - 11.2016

Nursing Student -

Prairie View A&M University

High School Diploma -

Mayde Creek HS

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Britney Ngugi