Britney Nicole
Houston,TX
Summary
Results-driven Restaurant and Hospitality Manager with 15+ years of leadership experience overseeing restaurant operations, hotel management, customer service, and team development. Proven success in increasing guest satisfaction, improving operational efficiency, controlling labor and food costs, and leading high-performing teams. Skilled in staff training, inventory management, financial reporting, scheduling, conflict resolution, and compliance with food safety standards. Recognized for strong leadership, operational excellence, and delivering exceptional guest experiences.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Jason’s Deli
04.2025 - Current
- Manage daily restaurant operations, including opening, closing, and shift supervision.
- Train, coach, and develop front-line, kitchen, catering, and delivery staff.
- Ensure exceptional guest service and high-quality food preparation standards.
- Monitor labor, inventory, and operating costs to maximize profitability.
- Maintain compliance with food safety, sanitation, and health regulations.
Front Office Manager
Holiday Inn
03.2023 - 11.2024
- Directed front desk operations to ensure exceptional guest experiences.
- Resolved guest concerns promptly, increasing customer satisfaction and loyalty.
- Implemented a guest feedback program that increased positive reviews by 24%.
- Coordinated with housekeeping to ensure timely room readiness and operational efficiency.
Front Desk Manager
Best Western Hotel
08.2021 - 01.2023
- Supervised front desk operations and staff performance.
- Improved operational efficiency and customer service standards.
- Managed account balancing and financial reporting.
- Coordinated with housekeeping and maintenance to achieve 95% room readiness rates.
- Enforced company policies and hospitality standards.
Assistant General Manager
LA Crawfish
04.2019 - 07.2021
- Assisted in managing daily restaurant operations and staff performance.
- Trained employees on food preparation, cash handling, sanitation, and customer service.
- Maintained compliance with health, safety, sanitation, and liquor regulations.
- Developed schedules to ensure adequate staffing during peak business periods.
- Conducted weekly audits and monitored operational performance.
Lead Event Specialist
Advantage Sales And Marketing
01.2016 - 11.2018
- Coordinated events, budgets, vendor relationships, and logistics.
- Trained customer service and sales teams for promotional events.
- Improved event setup efficiency by 15% through process enhancements.
- Mentored junior staff, increasing overall team performance by 30%.
Department Supervisor
Toys"R"Us
05.2014 - 12.2015
- Supervised daily operations and a team of 20 employees.
- Managed customer service escalations and issue resolution.
- Oversaw merchandising displays and sales floor presentation.
- Processed transactions and maintained operational standards.
Administrative Manager
Unick Touch Cleaning
03.2012 - 04.2014
- Managed administrative operations, accounts payable/receivable, and customer communications.
- Improved office efficiency through process automation.
- Maintained records, reports, and company databases.
Night Auditor Supervisor
Days Inn Hotel
01.2010 - 02.2012
- Supervised overnight hotel operations and front desk activities.
- Performed audits, reconciliations, and daily financial reporting.
- Resolved guest concerns and ensured accurate account balances.
Education
Associate of Science - Human Resources Management
Texas Southern University
Houston, TX08.2017
High School Diploma -
Spring High School
Spring, TX05.2006
Skills
- Restaurant Operations Management
- Team Leadership & Development
- Food Safety & Sanitation Compliance
- Guest Relations & Customer Service
- Staff Training & Onboarding
- Scheduling & Workforce Management
- Financial Reporting & Cash Handling
- Hospitality Operations
- Conflict Resolution
Timeline
Assistant Manager
Jason’s Deli
04.2025 - Current
Front Office Manager
Holiday Inn
03.2023 - 11.2024
Front Desk Manager
Best Western Hotel
08.2021 - 01.2023
Assistant General Manager
LA Crawfish
04.2019 - 07.2021
Lead Event Specialist
Advantage Sales And Marketing
01.2016 - 11.2018
Department Supervisor
Toys"R"Us
05.2014 - 12.2015
Administrative Manager
Unick Touch Cleaning
03.2012 - 04.2014
Night Auditor Supervisor
Days Inn Hotel
01.2010 - 02.2012
Associate of Science - Human Resources Management
Texas Southern University
High School Diploma -
Spring High School