Britney Nino
Hialeah Gardens,FL
Summary
Highly organized, polite, and efficient receptionist with several years of experience offering excellent administrative support and managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist Coordinator
John Casablancas MTM Miami Agency
Doral, USA
01.2023 - 03.2025
- Management, Customer Service, Coordinator.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Telephone skills and punctuality.
- Coordinated maintenance requests for office equipment and facilities.
- Assisted with scheduling appointments for clients and visitors.
- Investigated and analyzed client complaints to identify and resolve issues.
- Scheduled space or equipment for special programs, meetings and conferences.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Compiled and prepared reports and documents as requested.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Signed for packages, recorded deliveries and distributed to personnel.
- Updated customer information in databases regularly to ensure accuracy of records.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Greeted customers warmly and made them feel welcome.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Entered data into and managed litigation databases and Excel, Docs and Google spreadsheets.
Operator Manager
McDonalds
Miami, USA
08.2018 - 03.2022
- Management, Customer Service, Cashier.
- Operated drive-thru services, including taking orders, handling payment, and delivering food in a prompt, but affable manner.
- Managed daily cash intake by counting out registers, and tabulating profits.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Meticulously handled POS system transactions, including credit, cash, exchanges, returns, and refunds, to ensure seamless and accurate cash flow.
- Worked with my team to maintain the smooth operations of customer service during high-volume rushes.
- Provide leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Swiftly and professionally addressed any customers' complaints, answering questions, resolving customer concerns, and escalating them to management when requested or necessary.
- Awarded Employee of the Month four times for demonstrating outstanding communication and leadership skills.
- Coordinated and communicated with other shift managers to ensure quality recommendations to each customer.
- Conducted comprehensive training for new team members to deliver outstanding customer service.
- Ensured a tidy and organized workspace for timely customer greetings.
- Warmly greeted new and returning customers, and developed relationships in customer loyalty.
- Ensured employee safety and customer satisfaction by upholding rigorous cleanliness, social distancing, and mask-wearing protocols throughout the COVID-19 outbreak.
- Identified staffing and capital needs, collected relevant data and wrote justifications for established needs.
- Prepared weekly, monthly, quarterly reports on operational performance for management review.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Interviewed, trained and supervised customer service personnel.
Education
Associate of Science - Histologic Technology
Miami Dade College Medical Campus
Miami, FL04-2024
High School Diploma -
Ronald Reagan Doral Senior High School
Doral, FL09.2020
Skills
- Team collaboration
- Critical thinking
- Team management
- Problem solving
- Customer service
- Microsoft office
- PPE use
- Verbal communication
- Supervision and leadership
- Communication skills
- Fluent in English and Spanish
- Training & Development
- Dependable and responsible
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Receptionist Coordinator
John Casablancas MTM Miami Agency
01.2023 - 03.2025
Operator Manager
McDonalds
08.2018 - 03.2022
Associate of Science - Histologic Technology
Miami Dade College Medical Campus
High School Diploma -
Ronald Reagan Doral Senior High School
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