Britney Nino
Miami
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
John Casablancas MTM Agency
Doral
03.2023 - Current
- Managed and scheduled appointments for clients, handling customer inquiries professionally.
- Updated customer information in databases regularly to ensure accuracy of records.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Entered data and managed litigation databases, as well as Excel, Docs, Adobe, and Google Spreadsheets.
- Planned and implemented management and customer meetings and conferences.
Manager of Operations
McDonalds
Miami
08.2018 - 03.2023
- Worked with my team to maintain the smooth operations of customer service during high-volume rushes.
- Provide leadership, insight, and mentoring to newly hired employees.
- Performed data entry tasks, including updating staff information in databases.
- Prepared weekly, monthly, quarterly reports on operational performance for management review.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Science - Histologic Technology
Miami Dade College Medical Campus
Miami, FL01-2026
High School Diploma -
Ronald Reagan Doral Senior High School
Doral, FL06-2020
Skills
- Currently working on my rotation hours for histology on the GastroHealth Lab
- Team collaboration
- Critical thinking
- Front desk management
- Problem solving
- Customer service
- Microsoft, Excel, and PowerPoint Office
- Verbal communication
- Supervision and leadership
- Communication skills
- Bilingual communication
- Training & Development
- Dependable and responsible
- Appointment scheduling
- Multitasking
Languages
English
Professional
Spanish
Professional
Certification
- Certification eligible after semester and examination
References
References available upon request.
Timeline
Front Desk Receptionist
John Casablancas MTM Agency
03.2023 - Current
Manager of Operations
McDonalds
08.2018 - 03.2023
Associate of Science - Histologic Technology
Miami Dade College Medical Campus
High School Diploma -
Ronald Reagan Doral Senior High School
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