Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Websites
Timeline
Generic

Britney Norales

Bronx

Summary

Dynamic security professional with extensive experience at Elite Investigations, excelling in surveillance and incident reporting. Proven ability in conflict resolution and team leadership, ensuring safety and customer satisfaction. Proficient in security software and CCTV monitoring, consistently maintaining a secure environment while fostering positive interactions with clients and colleagues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Security Guard/Floater

Elite Investigations
Yonkers
04.2023 - Current
  • Make sure the site is safe and clear.
  • Being able to watch and observe everything and report.
  • As a floater, I am an on-call guard for the day.
  • Make sure I am always on time and ready for my shift.
  • Always keep an eye out for any type of activities.
  • While in retail posts, I have close communication with the managers and vice versa.

Shift Leader/ Crew Manager

McDonalds
Bronx
07.2022 - 01.2023
  • Come in on time to check the store.
  • Make sure the closing shift stocked up the store.
  • Check for anything being broken or misplaced and report to the general manager.
  • Ask my fellow managers for any updates or anything I should look out for.
  • Make sure my crew members are on time, in clean and complete uniforms.
  • Make sure the floor is always clean and the machines are always wiped.
  • The store is prepared for the next shift.
  • Be kind to others, be understanding.
  • Attend customers' concerns and answer all their questions.

Store Associate

CVSpharmacy
New York
06.2021 - 06.2022
  • Make sure to always be open to help out the customer.
  • Always put others first.
  • When cashiering, offer the CVS Membership program to the customer and sign them up.
  • Return all left out items back to the shelves whenever it’s instructed to you.
  • Greet customers at the door.
  • Show respect and understanding.
  • Be quick to report any unusual activity.

Crew member

McDonalds
New York
11.2020 - 07.2021
  • As a crew member, It was my responsibility to get any task given to me done.
  • Be quick and careful with food orders and/or drinks.
  • Be kind and understanding whenever someone needs assistance. Whether it be a customer or a team member.
  • Clean my working area as much as possible, or when needed.
  • Always be willing to help those in need with little or big problems.
  • Make sure the customer is always happy.

Education

Associate of Science - Business Administration

Borough of Manhattan Community College
New York, NY
12-2025

Associate of Science - Business Administration

College of Staten Island
Staten Island, NY

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Report writing
  • Microsoft Office
  • Verbal and written communication
  • Security software
  • CCTV monitoring
  • ID verification
  • Legible report writing
  • Radio communication
  • Reporting skills
  • Visitor management
  • Traffic control

Accomplishments

  • Assistant Principal's Honor Roll
  • Shift Leader
  • Certified Food Handler
  • Licensed Security Officer/Guard

Certification

  • Security Guard
  • Certified Food Handler

Languages

English
Professional
Spanish
Professional

Timeline

Security Guard/Floater

Elite Investigations
04.2023 - Current

Shift Leader/ Crew Manager

McDonalds
07.2022 - 01.2023

Store Associate

CVSpharmacy
06.2021 - 06.2022

Crew member

McDonalds
11.2020 - 07.2021

Associate of Science - Business Administration

Borough of Manhattan Community College

Associate of Science - Business Administration

College of Staten Island

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