Britney Ollis
Riverside,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Spa Attendant
Pechanga Resort & Casino Spa
03.2024 - Current
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
- Provided [Number] guests with tour of spa, swimming pool and fitness center to explain benefits of services and membership privileges, boosting memberships [Number]%.
- Greeted guests and escorted to correct treatment rooms.
- Managed laundry duties efficiently keeping sufficient stock of fresh linens available at all times.
- Established rapport with clients by remembering personal preferences, providing attentive service and understanding their unique needs.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
Production Worker
Savers Thrift Store
03.2015 - 10.2016
- Kept operations area neat and orderly to minimize obstacles
- Sorted and packaged products to prepare for processing or shipment
- Set up and operated production equipment according to daily work orders and safety procedures
- Unloaded and sorted products and transported items to proper locations
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Sales Associate
Sears
10.2014 - 08.2015
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Collected payments and provided accurate change
- Worked with fellow sales team members to achieve group targets.
Sales Associate
Halloween City
10.2014 - 11.2014
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Collected payments and provided accurate change
- Worked with fellow sales team members to achieve group targets.
Sales Associate
Target
06.2012 - 08.2014
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Collected payments and provided accurate change
- Worked with fellow sales team members to achieve group targets
- Developed trusting relationships with customers by making personal connections
- Assessed customer needs to provide assistance and information on product features.
Education
Bachelor of Arts in Animation -
Columbus College of Art And Design
Columbus, OH12.2013
Skills
- Quality Assurance
- Product Packaging
- Hand Tools
- Micro Assembly
- Complex Problem-Solving
- Loading and Unloading Protocols
- Quality Inspection
Cleaning and sanitation
Guest Engagement
Sales and Upselling
Opening and closing procedures
Restocking management
Spa tours
Appointment Scheduling
Timeline
Spa Attendant
Pechanga Resort & Casino Spa
03.2024 - Current
Production Worker
Savers Thrift Store
03.2015 - 10.2016
Sales Associate
Sears
10.2014 - 08.2015
Sales Associate
Halloween City
10.2014 - 11.2014
Sales Associate
Target
06.2012 - 08.2014
Bachelor of Arts in Animation -
Columbus College of Art And Design
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