Britney Ornelas-Dominguez
Sales Specialist
Denver,CO
Summary
For six years, being in high customer service oriented positions has made me a reliable and adaptable employee with proven expertise in customer service and team collaboration. One has become experienced in adapting and multitasking across various departments with the commitment to ensure seamless operations and delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Sales Specialist
Home Depot
05.2022 - Current
- Completed an Advanced Development class to enhance my leadership skills
- Became a coach for new associates, training them for their future roles.
- Collaborated with several vendors to input leads that would help customer needs and satisfaction.
- Collaborated with vendors to drive sales and achieve targets, consistently meeting or exceeding personal quotas and merchandising goals.
- Handled customer complaints professionally and effectively, resolving them and turning potentially negative experiences into positive outcomes.
- Contributed to teamwork that ensured a safe environment for associates and customers.
- Trained with other associates and supervisors to become backup in most departments.
Food Service Employee
McDonald's
06.2019 - 05.2022
- Prepared and served food items in compliance with health and safety regulations.
- Stocking merchandise to prepare for the work day.
- Resolved customer inquiries and complaints, ensuring positive dining experiences through effective communication.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Assisted in training new team members on food preparation and customer service protocols.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
Associate of Arts - Automotive Technology
Lincoln Tech
Denver, CO 05.2001 -
Skills
Leadership Qualities
Customer Service Excellence
Financial Transactions
Attention to Detail
Problem-Solving Abilities
Time Management
Adaptability and Flexibility
Teamwork and Collaboration
Relationship Building and Management
Professionalism
Bilingual Communication
Reliable and Responsible
Timeline
Sales Specialist
Home Depot
05.2022 - Current
Food Service Employee
McDonald's
06.2019 - 05.2022
Associate of Arts - Automotive Technology
Lincoln Tech
05.2001 -