Britney Palmer
Lithonia,GA
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Overnight Remodel Associate
Walmart
Milwaukee, WI
01.2024 - 06.2025
- Conducted quality checks on remodel projects, maintaining high standards of execution and presentation.
- Collaborated with management to develop strategies for minimizing downtime during remodeling activities.
- Improved store appearance by efficiently executing overnight remodeling tasks.
- Streamlined product accessibility by accurately labeling shelves and organizing merchandise.
- Loaded and unloaded materials onto trucks and trailers.
- Coordinated inventory management during remodels, optimizing stock placement and accessibility.
- Implemented process improvements that enhanced workflow efficiency during overnight operations.
Shift Leader/Pharmacy Technician
Walgreens
Lithonia, GA
08.2021 - 09.2023
- Supervised team operations to ensure adherence to quality and safety standards.
- Processed prescriptions accurately, ensuring compliance with pharmacy regulations and safety standards.
- Monitored medication expiration dates, ensuring safe disposal of outdated products in compliance with regulations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over the telephone by assisting with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Trained new staff on operational procedures and customer service excellence.
- Coordinated shift schedules to optimize staffing levels and enhance productivity.
- Implemented inventory management practices to improve efficiency.
- Resolved customer complaints effectively, maintaining high satisfaction ratings.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Pharmacy Technician
Walgreens
Milwaukee, WI
06.2020 - 07.2021
- Managed medication dispensing processes to ensure accuracy and compliance with pharmacy regulations.
- Trained new technicians on operational procedures and software systems, promoting efficient workflow.
- Collaborated with pharmacists to verify prescription details, enhancing patient safety and satisfaction.
- Implemented inventory management strategies, reducing waste and improving stock availability.
- Monitored prescription refill requests, ensuring timely service and adherence to patient needs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with the correct item and quantity.
- Collected co-payments or full payments from customers.
Customer Service Associate
Walgreens
Milwaukee, WI
01.2020 - 06.2020
- Assisted customers with inquiries, providing accurate information and enhancing overall satisfaction.
- Resolved customer complaints efficiently, ensuring timely follow-up and issue resolution.
- Trained new associates on company policies and customer service best practices.
- Collaborated with team members to streamline processes, improving service delivery times.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
- Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.
Cashier
Vincent High School
Milwaukee, WI
08.2019 - 03.2020
- Operated cash register, processed transactions accurately and efficiently.
- Assisted customers with inquiries, enhancing the overall shopping experience.
- Maintained the cleanliness and organization of the checkout area, ensuring safety standards.
- Collaborated with team members to improve service speed during peak hours.
- Handled cash and electronic payments securely, minimizing discrepancies.
- Greeted customers entering the store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Barista
Starbucks
Milwaukee, WI
01.2019 - 12.2019
- Crafted high-quality espresso beverages following company standards.
- Maintained the cleanliness and organization of workstations and equipment.
- Adapted quickly to menu changes and seasonal product offerings.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Provided exceptional customer service, ensuring a positive experience for patrons.
- Assisted in inventory management by restocking supplies as needed.
Education
High School Diploma -
Harold Vincent High School
Milwaukee05-2020
Skills
- Workload balancing
- Deadline management
- Merchandise organization
- Efficient space utilization
- Problem-solving abilities
- Multitasking
- Punctuality
- Decision-making
- Multitasking Abilities
- Reliability
- Excellent communication
- Team leadership
Certification
BLS Certification
CPR Certification
Timeline
Overnight Remodel Associate
Walmart
01.2024 - 06.2025
Shift Leader/Pharmacy Technician
Walgreens
08.2021 - 09.2023
Pharmacy Technician
Walgreens
06.2020 - 07.2021
Customer Service Associate
Walgreens
01.2020 - 06.2020
Cashier
Vincent High School
08.2019 - 03.2020
Barista
Starbucks
01.2019 - 12.2019
High School Diploma -
Harold Vincent High School