Britney Pasquier
San Jose,CA
Summary
Dynamic and results-driven hospitality management professional with over 15 years of experience in the industry. Proven track record of successfully overseeing and optimizing daily operations to ensure exceptional guest experiences and maximize profitability. Skilled in managing staff, implementing effective cost-control measures, and cultivating strong relationships with clients. Adept at identifying and implementing strategic initiatives to enhance overall efficiency and drive revenue growth. Seeking to leverage my expertise and leadership capabilities in a challenging hospitality management role.
Overview
13
13
years of professional experience
Work History
Catering Coordinator
Food Fleet
08.2024 - 01.2025
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
- Coordinated contracts, plating guides, and team training manuals.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
Premium Services Supervisor
Aramark
04.2021 - 08.2024
- Support the Management team with organizing and executing large scale events.
- Guest facing support for ordering and customer service.
- Oversee employees for set up of 66 Premium Guest Suites, 300 person Guest Lounge, Backstage Green Room, Executive Lounges and various other Banquets.
- Led a team of 30+ Premium Services Associates, overseeing their training, scheduling, and performance evaluations
- Managed VIP client accounts, ensuring personalized service and timely resolution of any issues or concerns
- Maintained inventory of catering supplies, managed budget allocations, and optimized cost-saving strategies for events
- Set and managed policies for concierge services and guest relations.
- Trained junior team members in customer service strategies and property policies.
- Maintained up-to-date knowledge of products and services offered.
- Reviewed upcoming events and planned for expected challenges.
Catering Coordinator
La Rinconada Country Club
10.2019 - 04.2020
- Assiting the Food & Beverage Directors in club member events, catering and banquet events. Including ordering, menu building, billing, on floor direction of staff and general administrative work.
- Managed end-to-end catering operations for events, including menu selection, pricing negotiations, and ensuring timely delivery of services
- Coordinated communication between clients, vendors, and internal teams to ensure seamless execution of catering events
- Created detailed event timelines and floor plans to ensure seamless execution of catering services
- Planned and executed catering events for up to 500 guests, ensuring all dietary restrictions and preferences were accommodated
Premium Services Supervisor
Aramark
08.2019 - 11.2019
- Led a team of premium services representatives, providing training and mentoring to ensure exceptional customer service delivery
- Managed relationships with key clients to ensure premium service expectations were met and exceeded
- Developed and maintained standard operating procedures for premium services operations to streamline processes and improve efficiency
Premium Operations Supervisior
Levy Restaurants
11.2017 - 08.2019
- Developed and implemented operational strategies to enhance premium service delivery and drive customer satisfaction
- Oversaw a team of premium service agents, providing leadership, guidance, and coaching to ensure exceptional service standards
- Managed day-to-day operations, including reservations, execution and customer inquiries, to meet and exceed performance standards
- Reviewed and analyzed operational processes to identify opportunities for streamlining and improving efficiency
- Collaborated with cross-functional teams to address and resolve premium-related issues and customer inquiries in a timely manner
- Monitored key performance metrics and implemented strategies to meet and exceed departmental goals and objectives
VIP Hospitality Representative
Stratosphere Hotel & Casino
08.2017 - 11.2017
- Provided personalized service to high-profile guests, ensuring all their needs and requests were promptly met
- Managed VIP guest list and coordinated special arrangements for events and exclusive experiences
- Built strong relationships with VIP clients, exceeding their expectations and fostering repeat business
- Handled delicate and confidential situations with discretion and professionalism
- Collaborated with cross-functional teams to deliver seamless and memorable VIP experiences
Premium Services Beverage Manager
Aramark
08.2011 - 06.2017
- Develop and implement tailored beverage programs that exceed client expectations and drive revenue growth
- Curate an extensive wine and spirits list, selecting premium offerings to enhance the guest experience
- Train and mentor a team of service staff on proper beverage service techniques and product knowledge
- Manage inventory levels and purchasing to ensure optimal stock levels and minimal waste
- Collaborate with culinary team to create innovative beverage pairings for special events and VIP guests
- Developed strategic marketing plans to drive brand awareness and increase customer acquisition
- Led cross-functional teams to execute marketing campaigns and product launches on time and within budget
Education
Accounting and Business/Management -
California Lutheran University
Thousand Oaks, California12-2011
Skills
- Customer Experience
- Professional Manner
- Event Logistics
Timeline
Catering Coordinator
Food Fleet
08.2024 - 01.2025
Premium Services Supervisor
Aramark
04.2021 - 08.2024
Catering Coordinator
La Rinconada Country Club
10.2019 - 04.2020
Premium Services Supervisor
Aramark
08.2019 - 11.2019
Premium Operations Supervisior
Levy Restaurants
11.2017 - 08.2019
VIP Hospitality Representative
Stratosphere Hotel & Casino
08.2017 - 11.2017
Premium Services Beverage Manager
Aramark
08.2011 - 06.2017
Accounting and Business/Management -
California Lutheran University
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