Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britney Peralta

Quinlan,TX

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. I love helping others by learning things to help clients.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Smart Auto Care
06.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.

Sales Representative Manager

Metro by T-Mobile
08.2021 - 06.2022
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Created and implemented store displays, promoting sales and growth.
  • Adhered to company initiatives and achieved established goals.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key customer relationships to increase sales.
  • Operated cash register, collected payments and provided accurate change.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.

Dog Bather

dog gone dirty
02.2020 - 07.2020
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Bathed approximately 9 animals per shift.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Monitored animals during group play sessions for signs of aggressive or fearful behavior.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.

Restaurant Waitress

Rib Crib Bbq & Grill
05.2019 - 01.2020
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Transported dirty tableware from dining room to dishwashing area for proper cleaning.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.

Customer Service

Atwoods Ranch & Home
01.2019 - 12.2019
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Processed orders, service requests and applied information to customers.
  • Completed call documentation while speaking with customers.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Researched client requests to create best possible solutions for diverse needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Wh Ford High School
Quinlan, TX
05.2019

Skills

  • Inside and Outside Sales
  • Product and Service Knowledge
  • Post-Sales Support
  • Processing Payments
  • Opening and Closing Procedures
  • Relationship Building
  • Sales Development
  • Team player
  • Account Management
  • Retail Sales Customer Service
  • Staff Training
  • Microsoft Word
  • Administrative Support

Timeline

Customer Service Representative

Smart Auto Care
06.2022 - Current

Sales Representative Manager

Metro by T-Mobile
08.2021 - 06.2022

Dog Bather

dog gone dirty
02.2020 - 07.2020

Restaurant Waitress

Rib Crib Bbq & Grill
05.2019 - 01.2020

Customer Service

Atwoods Ranch & Home
01.2019 - 12.2019

High School Diploma -

Wh Ford High School

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Britney Peralta