Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Britney Phan

Longmont,CO

Summary

Skills Effective and verbal communication, active listener, analytical thinker, consistently able to identify and resolve challenges using innovative approaches, collaborative and cooperative team player, efficiently organizing and prioritizing tasks to meet deadlines, prescient in planning and multitasking, meticulous and detail-oriented approach to work, prescient in utilizing relevant software, tools, or programming languages required for the jobs, exemplary customer service skills, demonstrating the ability to analyze problems, develop creative solutions, and implement effective strategies. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician

Walgreen's Pharmacy
02.2024 - 07.2024
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted and labeled prescriptions with correct item and quantity.

Waitress

Pho Ever Yum
11.2019 - 08.2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Checked identification for minimum age for sale of alcoholic beverages.

Team Member and Prep Specialists

MAD Greens
09.2019 - 02.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash payments for order totals.
  • Worked with different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Resolved issues quickly to maintain productivity goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Lifted, stacked, and transported boxes using hard cart and forklift.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.

Receptionist

Lyle Nails
03.2017 - 06.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phones promptly and directed incoming calls to correct offices.
  • Answer large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Education

Bachelor of Arts - Integrative Physiology, Political Science

University of Colorado
Boulder, CO
05.2024

High School Diploma -

Silver Creek High School
Longmont, CO
05.2020

Skills

  • Equipment Maintenance
  • Sales Expertise
  • Facility Cleaning
  • Product Knowledge
  • Safety Understanding
  • Attention to Detail
  • Safe Work Practices
  • Following Instructions
  • Organizing Work Stations
  • Teamwork and Collaboration
  • Computer Skills
  • Clear Communication

Accomplishments

    Engaging in charitable work, particularly in the realm of assisting homeless individuals, is an enriching and enlightening experience. This involvement includes activities such as organizing food drives, distributing warm clothing during winter months, and participating in fundraising initiatives for homeless shelters. The experience provides a sobering perspective on the realities faced by less fortunate individuals in our community. The challenges encountered are often balanced by the rewarding feeling of making a positive impact, even if small, in the lives of others. This commitment to service not only aids those in need but also fosters empathy, understanding, and a sense of social responsibility. These experiences underline the importance of community involvement and the power of collective efforts in making meaningful change.

    AWARDS

  • Super Honor Roll - Mt Vernon School
  • The National Society of Leadership - University of Colorado Boulder

Additional Information

Dr. Mairead Case

Email: mairead.case@colorado.edu


Dr. Jia Shi

Email: jia.shi@colorado.edu


Dr. Kristin Swihart

Email: kristin.swihart@colorado.edu

Timeline

Pharmacy Technician

Walgreen's Pharmacy
02.2024 - 07.2024

Waitress

Pho Ever Yum
11.2019 - 08.2020

Team Member and Prep Specialists

MAD Greens
09.2019 - 02.2020

Receptionist

Lyle Nails
03.2017 - 06.2019

Bachelor of Arts - Integrative Physiology, Political Science

University of Colorado

High School Diploma -

Silver Creek High School

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Britney Phan