Britney Phung
Customer Service Rep
San Diego,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Outstanding team player with outgoing, positive demeanor and proven skills in establishing report with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in Google Docs and Microsoft Word. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Barista
Starbucks
San Diego, CA
11.2020 - Current
- Create an exceptional experience for all customers, maintain proper cash handling to ensure proper procedures, ensure adequate knowledge of cafe to provide recommendations, maintain a sense of urgency, knowledge of proper cleaning methods.
- Created over 50 drinks in average shifts with consistently positive customer satisfaction scores.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Advised over customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Made and served café beverages per day with speed, quality and consistency.
Assistant Manager
Fancy Nails Mobile Salon & Spa
Imperial, CA
01.2019 - 01.2021
- Provide manicure services to their customers and perform activities like assessing client needs, discussing requirements, shaping and smoothing nails, removing and applying nail polish, shaping artificial nails, and collecting payments.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Increased sales revenues by 20% over two months by promoting complementary products and educating customers about store promotions.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Front Desk Receptionist
Fitness International LLC
Riverside, CA
06.2019 - 04.2020
- Confirmed relevant guest information and payment methods to prevent fraud.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used sofware to process reservations, check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified higher athority immediately when problems escalated.
Server
Buffalo Wild Wings
Eastvale, CA
03.2018 - 03.2019
- Greeted customers, took orders, POS experience, handled money and cash frequently, brought food and drinks to the table.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Greeted and maintained relationships with regular customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset all tables per shift, working efficiently to keep dining room and work areas clean.
- Checked identification to enforce age regulations for alcoholic beverages.
Education
No Degree - Criminal Justice
Riverside City College
Riverside, CA 02.2017 - 07.2019
Skills
Fast worker in a fast paced environment
Timeline
Barista
Starbucks
11.2020 - Current
Front Desk Receptionist
Fitness International LLC
06.2019 - 04.2020
Assistant Manager
Fancy Nails Mobile Salon & Spa
01.2019 - 01.2021
Server
Buffalo Wild Wings
03.2018 - 03.2019
No Degree - Criminal Justice
Riverside City College
02.2017 - 07.2019
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