Britney Portillo
Plymouth,MN
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Residential House Cleaner
Yessys Cleaning Co.
09.2021 - 09.2023
- Provided excellent house cleaning and maid services to clients.
- Exceeded client expectations to garner future services.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
Shift Manager
Firehouse Subs
10.2020 - 08.2021
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Key holder/ cashier
Goodwill
06.2019 - 08.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Accomplished multiple tasks within established timeframes.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Cashier / photo consultant / beauty consultant
Walgreens
11.2017 - 03.2019
- Employee of the month 6 times
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School diploma -
Park Center Senior High IB
Brooklyn Park, MN06.2019
Skills
- Leadership / Team Player
- Quick learner
- Organization
- Attention to details
- Resourceful
- Creativity
- Communication
- Problem solver / critical thinker
- Dependable
Languages
Spanish
Native or Bilingual
Timeline
Residential House Cleaner
Yessys Cleaning Co.
09.2021 - 09.2023
Shift Manager
Firehouse Subs
10.2020 - 08.2021
Key holder/ cashier
Goodwill
06.2019 - 08.2020
Cashier / photo consultant / beauty consultant
Walgreens
11.2017 - 03.2019
High School diploma -
Park Center Senior High IB
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