BRITNEY R. ARNOLD
La Quinta
Summary
Dynamic customer service professional emphasizing team collaboration and results-driven outcomes. Proven expertise in effective communication, problem-solving, and conflict resolution, complemented by a successful history of guiding teams through evolving challenges. Recognized for creating a supportive and productive work environment while optimizing productivity, efficiency, and service quality across diverse settings. Dependable leader with advanced organizational, technical, and business acumen, adept at collaborating with cross-functional teams to ensure operational excellence and exceptional service delivery.
Overview
13
13
years of professional experience
Work History
Food and Beverage Server
Sports Bar & Grill
03.2023 - 08.2024
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
- Implemented best practices for cleanliness and organization across dining area.
- Enhanced menu knowledge to provide informed recommendations to guests.
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Operated POS systems to cash out customer checks and complete order transactions.
In Home Support Service (IHSS) Caregiver
IHSS - In Home Supportive Services
10.2014 - 05.2023
- Provided compassionate personal care to clients, assisting with daily living activities and mobility support.
- Developed individualized care plans in collaboration with healthcare professionals to enhance client well-being.
- Monitored and documented client health status, reporting changes to family members and medical staff promptly.
- Managed medication administration according to prescribed schedules, ensuring compliance with healthcare guidelines.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patients personal space.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Administrative Assistant Supervisor
Primary Care Solutions
01.2012 - 12.2022
- Supervised daily administrative operations, ensuring efficiency and accuracy in task execution.
- Developed training materials and conducted sessions to enhance team performance and knowledge.
- Streamlined office procedures, improving workflow and reducing response times for administrative requests.
- Coordinated schedules and meetings, optimizing resource allocation for maximum productivity.
- Implemented new software systems to enhance data management and reporting capabilities across teams.
- Managed vendor relationships, negotiating contracts to secure cost-effective services for the organization.
- Anticipated staffing needs by analyzing workflow and strengths of employees.
- Maintained a high level of customer satisfaction through timely resolution of issues and effective communication.
- Organized company events such as holiday parties or team outings that promoted a sense of camaraderie among employees.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
High school or equivalent -
Torrance High School
Torrance, CA01.2005
Skills
- Business administration
- Front of house management
- Social media marketing
- Direct sales
- Food handling safety
- Sales expertise
- Cash handling
- Flexible schedule
- Exceptional customer service
- Hospitality service expertise
- Sales techniques
- Positive and professional
Timeline
Food and Beverage Server
Sports Bar & Grill
03.2023 - 08.2024
In Home Support Service (IHSS) Caregiver
IHSS - In Home Supportive Services
10.2014 - 05.2023
Administrative Assistant Supervisor
Primary Care Solutions
01.2012 - 12.2022
High school or equivalent -
Torrance High School