Britney Richards
Summary
Knowledgeable and dedicated customer service professional with experience in Transportation and Construction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rogers Group, Inc.
04.2023 - 05.2024
- Dispatch trucks while operating the scale, being certain trucks are within legal weights
- Take calls assisting in material sales and set up orders across 3 different quarries
- Remotely dispatch and scale trucks for other quarries when necessary
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- One of the times I felt most accomplished would have to be when I pointed out that more trucks are not always a good idea to get more tonnage out on a job
- I was the first person to notice and clearly communicate this issue with the owner of the trucks that were supplied to us
- Once I pointed this out to him, he realized he was no longer profiting by doing this and appreciated my input.
Manufacturing Cost Analyst
EMERY SAPP & SONS
12.2022 - 04.2023
- Import and Invoice delivery tickets from outside vendor haulers
- Input material production and tickets from two of our asphalt plants
- Maintained Accounts Receivables collections accounts
- Sought continuing education opportunities to stay current with industry trends.
Scale House Operator
APAC - Central
12.2019 - 11.2022
- Dispatch trucks and run scales, check that drivers are within legal weights
- Developed strong working relationships with truck drivers, vendors, and customers
- Take calls assisting with sales, input orders from contractors and homeowners needing material delivered
- Strengthened what it meant to be 'our brothers keeper' and sustained an exceptional regard to safety by doing weekly truck inspections on all lease trucks
- Exceeded expectations operating a Komatsu 465HD and Cat 770G while assisting in production, accompanied in performing maintenance on the plant.
Receptionist
Williams Tractor
05.2019 - 12.2019
- Greeted visitors warmly and made sure they had a positive experience
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees while managing high call volume
- Assist with Accounts Receivables providing attentiveness to detail in order to find things that had been missed and/or overlooked
- Sorted mail on daily basis and distributed to respective departments in timely fashion
- Sorted and indexed information, setting up and maintaining specialized filing systems.
Office Administrator
G5 Enterprises Inc.
12.2017 - 03.2019
- Have strong customer service skills, handle inbound calls regarding sales and accounts receivables
- Accurately process payments to customer accounts, input sales orders, invoices, and material requisitions
- While accomplishing all the above in an excellent time-efficient manner, I also aided in doing monthly margins, weekly AR calls, and played a huge role in payroll for several branches owned by G5! As they decided to move forward with a more insulation sales-friendly system, I shifted my focus to guarantee that all payroll entries in the new system were correctly integrated and paid out perfectly! Created and properly maintained an up-to-date list of all the fleet while ensuring all vehicles were properly tagged in time and well-kept.
Office Manager
Arkansas Insulation, LLC
08.2016 - 03.2019
- Have strong customer services skills, take call leads, work closely with the sales team and their customers
- Enter and correctly review payroll, sales orders, invoices, and material requisitions
- Assist corporate with accounts receivables, as well as collections on a weekly basis
- Utilized excellent organizational skills by creating and maintaining filing systems to ensure accurate record keeping while prioritizing tasks effectively
- One of my biggest accomplishments regarding this would be bringing all the installer crews together, including myself, in order to get a priority 2-story house completed by the end of the night
- Somehow this particular house got missed, so when a member of our sales team called it in after 3pm (while she was out of state with the rest of our sales team and branch manager) she was panicked
- I told her not to worry, and that I would personally make sure it got taken care of! Please also see G5 Enterprises (the corporate company for Arkansas Insulation) for more information
Cashier/General Merchandise clerk
Harps Food Stores
03.2015 - 08.2016
- Streamlined checkout process for increased efficiency and reduced waiting times
- Maintained a well organized and balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Developed strong knowledge base regarding product features, benefits, warranties and returns policies.
Cashier
Dollar General
10.2014 - 03.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Carhop
Sonic Drive-In
05.2013 - 01.2015
- Greeted guests in a friendly manner and took orders accurately while upselling additional menu items
- Successfully operated POS system for accurate order entry and billing processes
- Maintained a clean, organized work area and ensured proper sanitation of all food preparation surfaces
- Exhibited excellent multitasking abilities during peak periods of business
- Processed payments, counted money and provided correct change.
Education
High school -
Elkins High School
Elkins, AR05.2014
Skills
- Customer Service
- Problem-solving abilities
- Safety Procedures
- Office Management
- Transportation Management
- Stress Tolerance
- Accounts Receivables
- Microsoft Office
- Data Entry
- Payroll and Invoicing
Certification
- Driver's License
- MSHA Certification, 05/01/24, 05/01/25
- MSHA Certification, 01/01/20, 01/01/21
- MSHA Certification, 01/01/21, 01/01/22
- MSHA Certification, 02/01/22, 02/01/23
Additional Information
Very detail oriented, organized, and outgoing worker! I love to put my all into everything I do and also learn very quickly! Have experience with Sage, JobCost, JobPro, Apex(JWS), and ViewPoint, and can even run some heavy equipment
Timeline
Customer Service Representative
Rogers Group, Inc.
04.2023 - 05.2024
Manufacturing Cost Analyst
EMERY SAPP & SONS
12.2022 - 04.2023
Scale House Operator
APAC - Central
12.2019 - 11.2022
Receptionist
Williams Tractor
05.2019 - 12.2019
Office Administrator
G5 Enterprises Inc.
12.2017 - 03.2019
Office Manager
Arkansas Insulation, LLC
08.2016 - 03.2019
Cashier/General Merchandise clerk
Harps Food Stores
03.2015 - 08.2016
Cashier
Dollar General
10.2014 - 03.2015
Carhop
Sonic Drive-In
05.2013 - 01.2015
High school -
Elkins High School
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