Britney Robinson
Baytown,TX
Summary
Seasoned healthcare executive with over a decade of experience directing clinical operations, developing high-performing teams, and designing strategic health programs in diverse care settings. Proven ability to lead cross-functional teams, develop health initiatives that drive organizational wellness, and manage multimillion-dollar budgets with efficiency and integrity. Strong background in program assessment, compliance, student and community engagement, and operational planning.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Healthcare Consultant
Parker Solutions LLC
- Analyzed healthcare processes to identify inefficiencies and recommend improvements.
- Collaborated with cross-functional teams to develop strategic solutions for client challenges.
- Successfully launched a new hospital service line, establishing all operational workflows and achieving full readiness within 90 days.
- Completed 100% of physician credentialing prior to go-live, reducing onboarding delays and supporting uninterrupted patient care.
- Increased surgical volume by 25% in the first quarter by optimizing surgeon scheduling and improving pre-op coordination.
- Conducted market research to inform clients on industry trends and best practices.
- Assisted in project management by coordinating timelines and deliverables among stakeholders.
- Led strategic planning sessions to align organizational goals with client needs and expectations.
- Created and implemented organizational policies and procedures.
- Streamlined operational workflows to enhance efficiency and reduce downtime.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Coordinated scheduling of surgical procedures, ensuring optimal use of operating rooms and resources.
- Communicated effectively with surgeons, nurses, and patients to confirm appointments and address inquiries.
- Coordinated patient referrals to ensure timely access to specialty care.
Business Development
Townsen Memorial Hospital
09.2024 - Current
- Analyzed service delivery models and implemented quality improvement initiatives to enhance patient care and organizational cohesion.
- Negotiated and onboarded top-performing physicians, resulting in expanded specialty coverage and higher case volume.
- Managed health program branding and outreach to promote community awareness and engagement.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
- Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
- Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
- Cultivated relationships with healthcare providers to enhance referral processes and patient engagement.
- Coordinated educational programs for medical staff, increasing awareness of service offerings and improving collaboration.
- Analyzed market trends to identify opportunities for expanding services within the healthcare community.
- Developed strategic initiatives to enhance patient experience, leading to improved satisfaction ratings among referred patients.
- Collaborated with clinical teams to streamline communication between physicians and administrative staff, fostering efficient operations.
Operations
Altus Baytown Hospital
12.2022 - 09.2023
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Built a referral management system that handled 1,800+ referrals per month improving consult tracking and conversion rates.
- Monitored budget and utilized operational resources.
- Monitored and coordinated workflows to optimize resources.
- Achieved team goals through formalized training plans, coaching, and performance management, which lead to a decrease in employee turnover by 20%.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Established and monitored quality assurance standards to achieve operational excellence.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Ensures compliance with all federal, state, and local laws and regulations, and program policies and procedures.
Business Development Manager
Altus Baytown Hospital
09.2017 - 12.2022
- Oversaw strategic partnerships and marketing efforts for hospital service lines, driving growth through stakeholder engagement and community outreach.
- Improved credentialing services by 5% and team productivity by 15% via creation of a quality assurance program.
- Collaborated with physicians, vendors, and foundation partners to expand access to care for underserved populations.
- Facilitated cross-departmental coordination for effective program rollout and operational success.
- Developed and delivered health communications, presentations, and promotional materials to improve awareness of services and build community trust.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Conducted market analysis to identify growth opportunities and inform business strategies.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Proficient in Microsoft Office, web-based platforms and PowerPoint presentations that help evaluate and report data on physician case volume and budgets.
- Oversees and manages team by listening and setting expectations to help direct marketing efforts.
- Spearheads Altus Foundation by coordinating care between foundation patients, surgeons and vendors.
Business Development Manager
SUN Behavioral Houston
01.2015 - 09.2017
- Created and expanded referral networks through partnerships with school districts, law enforcement, and healthcare providers.
- Spearheaded marketing initiatives and events that increased patient volume and expanded mental health services in key areas.
- Monitored local health trends and coordinated programs aligned with student and community behavioral health needs.
Marketing Liaison
West Oaks Hospital
01.2012 - 12.2014
- Coordinated health education events and developed presentations on psychiatric conditions for first responders and educators.
- Partnered with local schools to create transportation access to adolescent behavioral services.
- Supported branding and internal marketing efforts to promote awareness of mental health services and reduce stigma.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UTSkills
- Strategic Planning & Implementation
- Problem-solving
- Clinical Operations & Compliance
- Team Recruitment, Training & Mentorship
- Health Communication & Marketing
- Resource Management & Budget Oversight
Certification
Project Management
Strategic and Innovative Thinking
Leadership
Timeline
Business Development
Townsen Memorial Hospital
09.2024 - Current
Operations
Altus Baytown Hospital
12.2022 - 09.2023
Business Development Manager
Altus Baytown Hospital
09.2017 - 12.2022
Business Development Manager
SUN Behavioral Houston
01.2015 - 09.2017
Marketing Liaison
West Oaks Hospital
01.2012 - 12.2014
Healthcare Consultant
Parker Solutions LLC
Bachelor of Science - Healthcare Administration
Western Governors University