Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Britney Roblero-Gomez

West Palm Beach,FL

Summary

Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

4
4
years of professional experience

Work History

Product Operations Lead

Lululemon Athletica
11.2021 - Current
  • Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).
  • Ensure execution of product actions (e.g., pull backs, consolidations, repricing).
  • Engage team members in inventory management by creating a fun and productive atmosphere for the shift.
  • Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for the guest.
  • Review and interpret daily business data and metrics to inform actions, for example analyzing product sellthrough data to provide recommendations to store leadership regarding product focus or, for outlets, pricing.
  • Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
  • Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
  • Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.
  • When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to ensure every guest receives technical product education and establish a world-class guest experience.
  • Use in-store technology to support store operations and provide positive guest experiences.
  • Perform and direct team members to complete tasks to maintain operational excellence and the Gold Standard, luxury environment of the store, including cleaning, organization or presentation tasks as needed.
  • Responsible for doing and/or managing the completion of the work.
  • • Perform or complete other relevant projects, duties, and assignments as required or by request to support the business

Front Desk Receptionist

Dog Days
07.2019 - Current
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Updated customer accounts with add-on charges
  • Resolved customer issues quickly and notified Owner immediately when problems escalated.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Calculated billings and posted charges to accounts, reviewing all charges with guests at checkout.

Dog Handler

Dog Days
07.2019 - Current
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Lifted 50+ dogs of varying weights and breeds for bathing and grooming services on daily basis.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Managed up to 60+ dogs of all breeds and sizes, providing attentive care.
  • Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
  • Fed, walked and cared for 60+ dogs during owners' absences and out-of-town trips.
  • Led dogs away from hazards, obstacles and other animals to protect safety.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Alerted owners immediately of health or behavior problems for speedy resolution and care.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Developed strong personal relationships and trust with dogs through vocal affirmations, petting and love.

Education

High School Diploma -

Seminole Ridge Community High School
Loxahatchee, FL

Bachelor of Arts - Communications/Public Relations

Florida Atlantic University
Boca Raton, FL
12.2022

Skills

  • Office administration
  • Telephone etiquette
  • Decision-Making Abilities
  • Sensitive Information Handling
  • Time management
  • Verbal and written communication
  • Office management
  • Goals and Performance
  • Inventory Counting
  • Retail Operations
  • Strategic Planning

Languages

Spanish
Native or Bilingual

Timeline

Product Operations Lead

Lululemon Athletica
11.2021 - Current

Front Desk Receptionist

Dog Days
07.2019 - Current

Dog Handler

Dog Days
07.2019 - Current

High School Diploma -

Seminole Ridge Community High School

Bachelor of Arts - Communications/Public Relations

Florida Atlantic University

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Britney Roblero-Gomez