Britney Rodriguez
Miami,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and leasing roles, notably at Advenir Living. Excelled in building customer trust and loyalty, and demonstrated proficiency in multitasking and computer skills. Proven track record of enhancing team productivity and improving client retention through exceptional service and collaboration.
Overview
6
6
years of professional experience
Work History
Leasing Professional
Advenir Living
Miami Gardens, FL
05.2024 - Current
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Provided ongoing customer service support to existing tenants regarding maintenance requests or other issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Checked rental eligibility by following company's verification process.
- Worked effectively in team environments to make the workplace more productive.
Customer Service Associate
Newport Beachside Hotel & Resort
Sunny Isles, FL
05.2022 - 01.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Explained benefits, features and recommendations to maximize client retention
Cashier
Tropical Chevrolet
Miami, FL
01.2021 - 03.2022
- Operated cash register or POS system to receive payment by cash, check and credit card
- Learned roles of other departments to provide coverage and keep store operational
- Accepted cash and credit card payments, issued receipts and provided change
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Followed policies and procedures to meet or exceed established performance requirements
Front Office Clerk
Elite Global Security
Miami, FL
01.2019 - 12.2020
- Answered office phone and emails to schedule appointments, answer questions and document information
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Updated office calendars with new appointments and accommodated last-minute schedule changes
Education
High School Diploma -
Miami Central Senior High
Miami, FL06-2020
Skills
- Multitasking
- Prioritization
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Bilingual
- Computer Proficiency
- Teamwork
- Collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Leasing Professional
Advenir Living
05.2024 - Current
Customer Service Associate
Newport Beachside Hotel & Resort
05.2022 - 01.2024
Cashier
Tropical Chevrolet
01.2021 - 03.2022
Front Office Clerk
Elite Global Security
01.2019 - 12.2020
High School Diploma -
Miami Central Senior High
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