Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
ARMY
California State Guard
Roseville, CA
11.2023 - Current
Worked with cross-functional teams to achieve goals.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Prioritized and organized tasks to efficiently accomplish service goals.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Worked effectively in team environments to make the workplace more productive.
Dispatcher
Road Safety Inc
Rocklin, CA
03.2024 - 09.2024
Received and dispatched calls for emergency services.
Updated records of driver locations, delays, and cancellations.
Created daily reports detailing response times, call volumes, and other pertinent information.
Assigned drivers to appropriate routes based on customer needs.
Maintained logs of all incoming calls and assigned tasks.
Tracked vehicles using GPS technology and provided real-time status updates as needed.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Utilized various software systems to facilitate movement, planning and scheduling.
VICE PRESIDENT
Sierra Cad/Cam
Auburn, CA
06.2006 - 01.2024
Oversaw the development of new products and services
Represented company at industry events and conferences
Met with staff members to discuss projects and set goals for upcoming projects
Accounting, book-keeping and data entry, payment payments
Customer account Maintenance, corporate duties
Experience with Quick books, Excel, Numbers, and date entry service
CSR
VCA Country Oaks Animal Hospital
Sacramento, CA
05.2023 - 09.2023
Responded to telephone inquiries and complaints following standard operating procedures
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
Conducted regular follow-up calls with customers after resolving their issues
Developed positive relationships with customers through friendly interactions
Processed orders and detailed transaction information to customers
Performed data entry tasks accurately and in a timely manner
CUSTOMER SERVICE/INVENTORY
Til You Collapse
Rocklin, CA
07.2021 - 01.2022
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Responded to telephone inquiries and complaints following standard operating procedures
Organized and maintained inventory of clothing
Monitored stock levels for slow-moving items to minimize excess inventory
Arranged stock and materials for easy access by inventorying by size, weight and shape
Packed orders and shipped on a timely manner
WAITRESS SUPERVISOR
Kathrin's Biergarten
Rocklin, CA
04.2020 - 08.2021
Trained new employees in the use of point-of-sale systems as well as menu items and their descriptions
Managed the day-to-day operations of restaurant dining room including seating arrangements, table maintenance and cleanliness
Motivated employees through positive reinforcement techniques in order to maximize productivity levels
Provided excellent customer service and supervision to wait staff, ensuring customers received prompt and courteous service
Monitored cash registers to ensure accuracy of all transactions while adhering to company policies regarding cash handling procedures
Waited on customers to help out staff and Bartenders
INTERNET SALES MANAGER
Future Ford-Lincoln of Roseville
Roseville, CA
06.2016 - 02.2017
Resolved customer complaints promptly and professionally
Maintained up-to-date knowledge of current manufacturer promotions, financing options, and new vehicle models
Provided product knowledge to customers, helping them make an informed decision when purchasing a car
Demonstrated excellent organizational and multitasking capabilities by handling multiple customer inquiries simultaneously
Developed strong communication and customer service skills while assisting customers in selecting the right vehicle for their needs
Conducted follow-up calls and emails with customers post sale in order to ensure satisfaction with their purchase experience
Built relationships with customers by providing personalized attention throughout the entire sales process
VETERINARY ASSISTANT
Best Friends Animal Clinic
Grass Valley, CA
05.2010 - 02.2011
Educated clients on proper care of pet and administering medication at home
Assisted in the preparation of laboratory specimens, including drawing blood, collecting urine samples, and taking x-rays
Administered medications orally or topically as prescribed by veterinarians
Filled prescriptions for pet owners under the direction of a veterinarian
Restrained animals for veterinary examinations, treatments and procedures
Adhered to all safety regulations when handling hazardous materials or performing other tasks related to veterinary medicine
Maintained cleanliness of animal cages, kennels, runs, examination rooms and treatment areas
Assisted in restraining animals during examinations or treatments
PAO (Public Affairs Clerk 46Q) Rank : Specialist E4 at US Army National Guard Reserve/ California State GuardPAO (Public Affairs Clerk 46Q) Rank : Specialist E4 at US Army National Guard Reserve/ California State Guard