Britney Rudziewicz
Rocklin,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
ARMY
California State Guard
Roseville, CA
11.2023 - Current
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
Dispatcher
Road Safety Inc
Rocklin, CA
03.2024 - 09.2024
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Maintained logs of all incoming calls and assigned tasks.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized various software systems to facilitate movement, planning and scheduling.
VICE PRESIDENT
Sierra Cad/Cam
Auburn, CA
06.2006 - 01.2024
- Oversaw the development of new products and services
- Represented company at industry events and conferences
- Met with staff members to discuss projects and set goals for upcoming projects
- Accounting, book-keeping and data entry, payment payments
- Customer account Maintenance, corporate duties
- Experience with Quick books, Excel, Numbers, and date entry service
CSR
VCA Country Oaks Animal Hospital
Sacramento, CA
05.2023 - 09.2023
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Conducted regular follow-up calls with customers after resolving their issues
- Developed positive relationships with customers through friendly interactions
- Processed orders and detailed transaction information to customers
- Performed data entry tasks accurately and in a timely manner
CUSTOMER SERVICE/INVENTORY
Til You Collapse
Rocklin, CA
07.2021 - 01.2022
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Organized and maintained inventory of clothing
- Monitored stock levels for slow-moving items to minimize excess inventory
- Arranged stock and materials for easy access by inventorying by size, weight and shape
- Packed orders and shipped on a timely manner
WAITRESS SUPERVISOR
Kathrin's Biergarten
Rocklin, CA
04.2020 - 08.2021
- Trained new employees in the use of point-of-sale systems as well as menu items and their descriptions
- Managed the day-to-day operations of restaurant dining room including seating arrangements, table maintenance and cleanliness
- Motivated employees through positive reinforcement techniques in order to maximize productivity levels
- Provided excellent customer service and supervision to wait staff, ensuring customers received prompt and courteous service
- Monitored cash registers to ensure accuracy of all transactions while adhering to company policies regarding cash handling procedures
- Waited on customers to help out staff and Bartenders
INTERNET SALES MANAGER
Future Ford-Lincoln of Roseville
Roseville, CA
06.2016 - 02.2017
- Resolved customer complaints promptly and professionally
- Maintained up-to-date knowledge of current manufacturer promotions, financing options, and new vehicle models
- Provided product knowledge to customers, helping them make an informed decision when purchasing a car
- Demonstrated excellent organizational and multitasking capabilities by handling multiple customer inquiries simultaneously
- Developed strong communication and customer service skills while assisting customers in selecting the right vehicle for their needs
- Conducted follow-up calls and emails with customers post sale in order to ensure satisfaction with their purchase experience
- Built relationships with customers by providing personalized attention throughout the entire sales process
VETERINARY ASSISTANT
Best Friends Animal Clinic
Grass Valley, CA
05.2010 - 02.2011
- Educated clients on proper care of pet and administering medication at home
- Assisted in the preparation of laboratory specimens, including drawing blood, collecting urine samples, and taking x-rays
- Administered medications orally or topically as prescribed by veterinarians
- Filled prescriptions for pet owners under the direction of a veterinarian
- Restrained animals for veterinary examinations, treatments and procedures
- Adhered to all safety regulations when handling hazardous materials or performing other tasks related to veterinary medicine
- Maintained cleanliness of animal cages, kennels, runs, examination rooms and treatment areas
- Assisted in restraining animals during examinations or treatments
Education
High School Diploma -
Nevada Union High School
Grass Valley, CA06-2004
Skills
- Public Speaking
- Critical Thinking
- Rules and Regulations
- Recruiting and Hiring
- Account Management
- Adaptable and Flexible
- Team Engagement
- Effective Communicator
- Balanced Work Ethic
- Dependable and Responsible
- Networking
- Customer Relations
- Dispatch Coordination
- Route Navigation
- Driver communication
References
References available upon request
Timeline
Dispatcher
Road Safety Inc
03.2024 - 09.2024
ARMY
California State Guard
11.2023 - Current
CSR
VCA Country Oaks Animal Hospital
05.2023 - 09.2023
CUSTOMER SERVICE/INVENTORY
Til You Collapse
07.2021 - 01.2022
WAITRESS SUPERVISOR
Kathrin's Biergarten
04.2020 - 08.2021
INTERNET SALES MANAGER
Future Ford-Lincoln of Roseville
06.2016 - 02.2017
VETERINARY ASSISTANT
Best Friends Animal Clinic
05.2010 - 02.2011
VICE PRESIDENT
Sierra Cad/Cam
06.2006 - 01.2024
High School Diploma -
Nevada Union High School
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