Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Britney Samiliano

Yigo,GU

Summary

Adept at managing ground support services and fostering team collaboration, I significantly enhanced operational efficiency and safety at United Airlines. Skilled in aircraft marshalling and problem-solving, my proactive approach reduced damage claims and improved customer satisfaction. Demonstrating a strong work ethic and attention to detail, I excel in fast-paced environments, always prioritizing safety and team unity.

Overview

6
6
years of professional experience

Work History

Ramp Agent

United Airlines
02.2023 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns
  • Enhanced security measures for cargo and personnel areas, ensuring strict compliance with regulatory standards.
  • Operated equipment while observing standard safety procedures.

Barista Shift Supervisor

Daily Blends
12.2018 - 05.2020
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
  • Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
  • Safeguarded employee safety by enforcing strict adherence to company health protocols and providing regular training in food handling best practices.

Education

High School Diploma -

Southern High School
Santa Rita, Guam
06.2017

Skills

Problem-Solving

Loading and unloading

Ramp service

Heavy Lifting

Safety Procedures Compliance

Crew assistance

Vehicle operation

Flexible Schedule

Dependable and Responsible

Ground Support Services

Workload Management

Hazardous Materials Handling

Willing to Learn

Critical Thinking

Attention to Detail

Relationship Building

Cleanliness Maintenance

Scheduling Coordination

Adaptability to Change

Timeline

Ramp Agent

United Airlines
02.2023 - Current

Barista Shift Supervisor

Daily Blends
12.2018 - 05.2020

High School Diploma -

Southern High School

Similar Profiles

CREATE PROFILE
Britney Samiliano