Summary
Overview
Work History
Education
Skills
Skills And Certifications
Accomplishments
Timeline
Generic

Britney Sandoval

El Cajon,USA

Summary

Highly self-motivated individual who thrives in challenging and changing environments. Experienced with office work ranging from accounting, finance, filing, phone calls, collections, and more. Looking for a part-time position with a plan to work full time in a few months. Minimum pay of $20/hr. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

22
22
years of professional experience

Work History

Operations Manager / Creative Director

Reflection Art Studio
San Diego, California
09.2019 - Current
  • Established art studio, offering diverse classes to the public.
  • Managed daily operations, ensuring efficient workflow and high client satisfaction.
  • Developed marketing strategies to increase visibility and attract new clients.
  • Oversaw financial management, including budgeting, invoicing, and tracking expenses.
  • Coordinated scheduling for art classes and workshops, engaging qualified instructors.
  • Cultivated relationships with artists and community members to strengthen studio presence.
  • Implemented customer feedback processes to refine service quality and offerings.
  • Negotiated vendor contracts for optimal pricing, significantly increasing profit margins.

Accounting Manager - Temp

Tropical Heating & Air
Santa Ana, California
12.2017 - 07.2018
  • Develop filing system, categorize, and record accounting information spanning 2011-2018
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Store Manager

The Bouncing Bead
La Mesa, California
10.2016 - 09.2017
  • Supervised employees to boost customer service efficiency and performance.
  • Managed inventory processes, ensuring optimal stock levels and organization.
  • Conducted training sessions to enhance team skills and service delivery.
  • Resolved customer inquiries promptly, maintaining high satisfaction levels.
  • Implemented best practices for customer engagement, fostering loyalty.
  • Developed team schedules to maximize coverage and productivity.
  • Monitored employee performance and provided constructive feedback regularly.
  • Created visually appealing displays and signs to promote specific products.

Educational Research Assistant

Foundation of Grossmont & Cuyamaca Colleges
El Cajon, USA
09.2015 - 05.2016
  • Directed community outreach initiatives to facilitate fundraising events for student scholarships.
  • Coordinated decorations for fundraising activities and holiday celebrations.
  • Assisted in logistics for events, including mailings, phone calls, and crafting materials.
  • Entered data and generated reports to enhance targeted mailing efforts.
  • Documented customer interactions within Sales Force for accurate tracking.
  • Conducted data collection and analysis to support various projects.
  • Collaborated with faculty to develop methodologies and frameworks for research initiatives.
  • Maintained a comprehensive database of all research activities during project execution.

Clinical Data Entry Associate

Profil Institute for Clinical Research
Chula Vista, USA
07.2014 - 08.2015
  • Prepared data for FDA submission, ensuring compliance with regulatory standards.
  • Maintained accurate patient records in clinical research databases to support valid analyses.
  • Verified data entries for consistency with study protocols, enhancing data integrity.
  • Utilized electronic data capture systems to streamline data entry processes.
  • Trained new staff on data entry protocols and software usage practices.
  • Conducted routine audits of data entries to identify discrepancies or errors.
  • Utilized knowledge of various computer programs such as Microsoft Word, Excel, Access.
  • Verified accuracy of data entered by comparing it to source documents.
  • Processed large volumes of data quickly, accurately, and efficiently.
  • Uploaded and maintained digital records accurately.
  • Resolved discrepancies between physical documents and electronic records.
  • Maintained confidentiality of sensitive information according to established procedures.
  • Scanned paper documents into the system for archiving purposes.
  • Assisted with other office duties such as filing paperwork or responding to emails.

Finance - Accounting - Lease Manager

RCI Asset Management
San Diego, USA
08.2007 - 06.2013
  • Managed accounts payable, receivable, and reconciliations for multiple companies.
  • Managed lease agreements and negotiations with lessee for various vehicles.
  • Reviewed and updated lease documentation to ensure compliance with regulations.
  • Supervised development of new projects and organizational structure.
  • Served as primary contact for customer communications.
  • Generated $245,000 in monthly revenue through effective financial oversight.
  • Conducted collection calls and managed repossession assignments.
  • Oversaw logistics and legal services to ensure compliance.
  • Reviewed credit applications, verified credit histories, and contacted references.
  • Handled banking, postal duties, and provided personal assistance to executives.
  • Collaborated with sales teams to streamline financing processes and approvals.
  • Trained staff on finance policies, procedures, and customer service standards.
  • Reviewed contracts for accuracy and completeness before finalizing deals.
  • Established relationships with lenders to negotiate favorable terms for clients.
  • Developed and implemented effective strategies for improving customer satisfaction with auto financing services.
  • Managed financial transactions with customers to ensure accurate and timely payments.
  • Ensured compliance with all applicable federal, state, and local laws governing consumer lending practices.
  • Coordinated with external vendors when necessary for additional services such as background checks or credit reporting agencies.
  • Drafted various correspondence including collection letters, payment reminders, dispute resolution letters.
  • Developed promotional materials for auto financing services that effectively captured target markets' attention.
  • Negotiated terms of repayment agreements with delinquent customers to bring accounts current.
  • Created customized payment plans tailored to meet individual customer needs while maximizing profitability.
  • Worked closely with other departments within the organization such as sales, marketing, and accounting to ensure efficient operations.
  • Maintained a database of customer information such as contact details, loan amounts owed, payment histories.
  • Fostered a culture of transparency and honesty in all financial dealings to build trust with customers and colleagues.
  • Identified valuable solutions for customers with credit problems.
  • Collaborated with company teams to expedite loan approval processes.

Loss Prevention Specialist

P.S.C. (Professional Security Consultants)
San Diego, USA
04.2007 - 08.2007
  • Monitored abnormal activity and reported illegal actions to law enforcement.
  • Conducted investigations into suspicious incidents occurring in the store.
  • Collaborated with law enforcement on theft and fraud cases.
  • Analyzed surveillance footage to identify security breaches and trends.
  • Developed reports detailing loss prevention efforts and incident findings.
  • Communicated with customers, store owners, and staff to address concerns.
  • Interfaced with mall executive team regarding security issues.
  • Completed documentation accurately and punctually each day.

Clerk - Courtesy, Floral, Bakery

VONS
San Diego, USA
04.2005 - 04.2007
  • Delivered superior customer service by assisting customers with inquiries and directing them appropriately.
  • Arranged flowers for table settings, proms, weddings, and private parties.
  • Maintained cleanliness and organization of floral department workspace to enhance aesthetic appeal.
  • Processed returns and exchanges accurately according to store policies and procedures.
  • Operated cash register, handling transactions with precision and attention to detail.
  • Collaborated with team members to fulfill large event floral orders efficiently.
  • Packaged baked goods and prepared special orders based on customer requests.
  • Monitored store cleanliness and reported maintenance needs promptly.

Merchandise Recovery Clerk

Macy's
San Diego, USA
12.2004 - 01.2005
  • Ensured uniform table arrangement across store to enhance visual appeal.
  • Collaborated with team to uphold cleanliness and visual presentation standards.
  • Utilized barcode scanners for efficient merchandise tracking throughout store.
  • Coordinated product replenishment with sales associates during peak hours.
  • Processed customer payments using diverse banking systems and software applications.
  • Performed credit checks on potential customers as required.
  • Generated reports and monitored metrics related to recovery performance.
  • Returned clothing items to designated locations for improved organization.

County Clerk's Data Entry Specialist

Huerfano County Court House
Walsenburg, USA
01.2004 - 12.2004
  • Created and maintained filing systems for legal documents within county government.
  • Performed regular audits of electronic and physical files in Clerk's Office.
  • Maintained records of county financial transactions, including budget appropriations and expenditures.
  • Utilized Microsoft Office Suite to enhance data management efficiency.

Education

Associate of Arts - Studio Art for Transfer

Grossmont Community College District
El Cajon
04-2027

High School Diploma -

North City Campus / Adult Continuing Education
San Diego, CA
08.2008

Skills

  • Art studio management
  • Financial management
  • Customer service
  • Data entry
  • Event coordination
  • Marketing strategy
  • Creative Director

Skills And Certifications

  • Microsoft Office, Skip Trace Certified, 2009-03-13
  • Published Poet

Accomplishments

  • Achieved Skip Trace Certification on March 13, 2009

Timeline

Operations Manager / Creative Director

Reflection Art Studio
09.2019 - Current

Accounting Manager - Temp

Tropical Heating & Air
12.2017 - 07.2018

Store Manager

The Bouncing Bead
10.2016 - 09.2017

Educational Research Assistant

Foundation of Grossmont & Cuyamaca Colleges
09.2015 - 05.2016

Clinical Data Entry Associate

Profil Institute for Clinical Research
07.2014 - 08.2015

Finance - Accounting - Lease Manager

RCI Asset Management
08.2007 - 06.2013

Loss Prevention Specialist

P.S.C. (Professional Security Consultants)
04.2007 - 08.2007

Clerk - Courtesy, Floral, Bakery

VONS
04.2005 - 04.2007

Merchandise Recovery Clerk

Macy's
12.2004 - 01.2005

County Clerk's Data Entry Specialist

Huerfano County Court House
01.2004 - 12.2004

Associate of Arts - Studio Art for Transfer

Grossmont Community College District

High School Diploma -

North City Campus / Adult Continuing Education

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