Britney Scott
Leander,TX
Summary
Proven Customer Service Representative and Leasing Consultant with a track record of enhancing tenant satisfaction and streamlining lease processes at GVA Management. Skilled in Microsoft Excel and complaint resolution, adept at prioritizing tasks to meet diverse customer needs. Demonstrated success in improving service delivery and maintaining meticulous documentation, contributing to a positive and efficient leasing environment.
Overview
2025
2025
years of professional experience
Work History
Leasing Consultant
GVA Management
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise and parking.
Front Desk Guest Service Representative
Marriott Hotel
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Facilitated smooth communication between guests and hotel staff to ensure timely resolution of issues.
- Developed strong rapport with returning guests, fostering loyalty through personalized service experiences.
- Stayed current on local events and attractions, providing knowledgeable recommendations to enhance guest experiences.
- Partnered with management to develop new strategies aimed at improving overall front desk performance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Documentation
- Prioritization
Timeline
Front Desk Guest Service Representative
Marriott Hotel
11.2021 - Current
Leasing Consultant
GVA Management
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