Britney Shealy
Tucson,AZ
Summary
7+ years of industry experience focused on business strategy, talent acquisition, marketing, operations, as well as merchandise and event execution.
Ability to analyze sales trends and drive profitability through analytical decision making.
Well-versed in leveraging traditional and online methods to bring in top talent which become long-term company assets.
Leading with a people first mindset.
Overview
7
7
years of professional experience
Work History
Retail Operations Manager
Ulta Beauty
Tucson, AZ
12.2021 - Current
- Lead an operations team of 7 Task Associates and 1 Merchandise Service Coordinator.
- Operated and maintained applicant tracking and candidate management system (ICIMS).
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Prioritized and executed product and marketing resets, pricing updates, inventory related tasks along with replenishment.
- Established strong vendor partnerships that are mutually beneficial in delivering shipment and planogram expectations.
- Forecasting/adjusting payroll to maximize productivity and workload.
- Regularly reviewed financial and operational reporting, including store visit and audit results.
- Recruiting, hiring, training, coaching, developing and retaining a diverse team of top talent.
- Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention.
- Educated and trained all levels of store management and associates in programs and methods for protecting inventory, cash, equipment and other company assets.
- Investigate evidence of loss using multiple tools and resources. Provide reports to Area Loss Prevention Manager with any internal or external occurrences of theft.
- Drive and coordinate Shrink Focus Store program with fellow Store Leaders.
- Conduct in store surveillances using Loss Prevention tools including in-store CCTV to identify and escalate potential internal integrity issues, safety concerns, fines, lost sales, and activity that affect the business.
- After implementing best practices and striving for operational excellence, achieved a 1.6% loss compared to 2.3% the previous year.
Sales Supervisor
Bobs Discount Furniture
Tucson, AZ
05.2021 - 12.2021
- Supervised a team of 5 Retail Office Associates and 15 Sales Associates.
- Effectively coached team members to reach weekly and monthly sales goals.
- Developed recruiting strategies to identify qualified candidates and build network.
- Oversaw employee performance, corrected behaviors and increased efficiency to maintain productivity targets.
- Evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Worked to ensure operational policies were adhered to by conducting monthly audits.
- Observe, implement and maintain safety requirements.
- Manage schedules and determine required staffing levels to effectively manage the business.
- Oversee compliance of all operational/security polices, guidelines and practices as they relate to the Retail Office and Cash office.
- Interview, hire and train Retail Associates.
- Maintain all required records according to company policy.
Sales Manager
Macy's
Tucson, AZ
02.2019 - 07.2020
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Drove sales through business analytics, gross margin profitability, and product and execution training.
- Developed recruiting strategies to identify qualified candidates and build network.
- Maximized departmental sales through delivery of high quality customer service by coaching to desired performance.
- Managed a team of 20+ colleagues both sales associates and hourly leaders.
- Maintained constructive relationships with senior store leaders and district management.
- Managed expense control such as hours utilization to stay on target for budgeted hours.
- Managed 4 different business categories. Financial responsibility ranged from $403k - $2.6M for a combined total of $4.5M in annual volume. Categories consisted of: Kid's, Intimate apparel, Home, and Ready to Wear.
- Managed the fulfillment process to ensure customer orders are fulfilled in a timely and efficient manner.
Sales Supervisor
Macy's
Tucson, AZ
06.2018 - 02.2019
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Drove sales through business analytics, gross margin profitability, and product and execution training.
- Developed recruiting strategies to identify qualified candidates and build network.
- Maximized departmental sales through delivery of high quality customer service by coaching to desired performance.
- Managed a team of 10 colleagues sales colleagues and one Shop Captain.
- Maintained constructive relationships with Sales Manager/ Senior store leadership and district management.
- Partnered with Sales Manager to manage expense control such as hours utilization to stay on target for budgeted hours.
- Managed 2 different business categories. Financial responsibility ranged from $500K - $2.7M for a combined total of $3.2M in annual volume. Categories consisted of: Handbags, and Men's.
- Managed the fulfillment process to ensure customer orders are fulfilled in a timely and efficient manner.
Sales Floor Lead
Macy's
Tucson, AZ
10.2016 - 06.2018
- Maintained a consistent, high level of customer service within an area by participating in training and evaluation of associates' selling performance.
- Utilized store reports to monitor sales results for the Men's department and maintain awareness of the area's business.
- Managed tools used to create professional selling standards, including client books, product knowledge material, selling techniques, and point of sale system.
- Managed adherence to Merchandise Availability Protection Standards (MAP) and maintained a high level of associate awareness regarding shortage.
- Executed timely markdowns and clearance sale event set ups.
- Reviewed advertising calendar and maintained floor presentation to maximize sales opportunities.
- Reviewed business driving opportunities with management and coordinated implementation within my assigned area.
- Assisted in the fulfillment process to fulfill customer orders.
Sales Associate
Macy's
Tucson, AZ
06.2015 - 10.2016
- Maintained a high level of customer engagement through MAGIC selling initiatives.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet their needs.
- Assisted in the fulfillment process to fulfill customer orders. Including picking the item from the sales floor, processing the order on POS and packing/shipping customer purchases.
Stock Associate (Seasonal)
Toys R Us
Tucson, AZ
10.2014 - 01.2015
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Removed all debris and packaging from boxes and separated for recycling or disposal.
- Supported promotional plans by updating signage with price changes.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
Cashier
Sears
Tucson, AZ
01.2014 - 09.2014
- Counted cash in register drawer at beginning and end of shift.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Worked closely with Cashier Lead to solve problems and handle customer concerns.
Education
GED -
Pima Community College
Tucson, AZ01.2014
Skills
- Relationship building and management
- Talent Acquisition
- Maximizing Profitability
- Candidate Sourcing
- Hiring and Onboarding
- Team leadership and coaching
- Training and Development
- Strategic thinker
- Operations
- Loss Prevention Strategies
- Microsoft Office 365
- Spending account management
Timeline
Retail Operations Manager
Ulta Beauty
12.2021 - Current
Sales Supervisor
Bobs Discount Furniture
05.2021 - 12.2021
Sales Manager
Macy's
02.2019 - 07.2020
Sales Supervisor
Macy's
06.2018 - 02.2019
Sales Floor Lead
Macy's
10.2016 - 06.2018
Sales Associate
Macy's
06.2015 - 10.2016
Stock Associate (Seasonal)
Toys R Us
10.2014 - 01.2015
Cashier
Sears
01.2014 - 09.2014
GED -
Pima Community College